Forrester

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

• Downloads: 1822
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For Application Development & Delivery Professionals

Report:SharePoint And BPM — Finding The Sweet Spot

Despite Microsoft's best attempts to position the SharePoint platform for content and collaboration, many people still see it as a business process management (BPM) platform. The process management...

• Downloads: 1371

For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 1

Translate Strategic Intent Into Action With Structured Language

As firms embark on their business transformation journey, business process pros find themselves discussing a wide range of topics: program initiation and governance, executive engagement, process...

• Downloads: 921

For Enterprise Architecture Professionals

Report:Focus On Customers And Business Architecture For Greater Business Process Maturity

Results From The Forrester/IQPC Survey Of Business Process Pros

Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low on...

• Downloads: 752

For Enterprise Architecture Professionals

Report:How To Develop The Business Case For BPM Projects And BPM Programs

Developing a BPM business case differs from a traditional IT project because of the continuous improvement approach that BPM introduces. As such, the business case must be developed and enhanced in...

• Downloads: 794

For Enterprise Architecture Professionals

Report:BPM Basics

The term "process" signifies different things to different people. At one end of the spectrum is a set of practices; at the other end, there are procedures. The term "procedure" describes a...

• Downloads: 777

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 663
• Comments: 1
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For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For Enterprise Architecture Professionals

Report:The Forrester Wave™: BPM Suites, Q1 2013

How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

• Downloads: 587
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For Application Development & Delivery Professionals

Report:Pegasystems Acquires Building Blocks For Next-Generation CRM

Signals Major Change For Enterprise Applications

For quite some time, Pegasystems (Pega) has pursued customer experience and customer service business through its strong rules-based business process management (BPM) offering and customer process...

• Downloads: 506

For Enterprise Architecture Professionals

Report:How To Approach BPM Projects

For long-term success, the business, rather than IT, should drive and own BPM programs (unless, of course, the processes under consideration are IT's internal processes). BPM initiatives deliver...

• Downloads: 598

For Enterprise Architecture Professionals

Report:The Context Driving Business Process Management

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...

• Downloads: 593

For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

• Downloads: 558

For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

Processes: The Business Architecture Playbook

Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...

• Downloads: 551
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For Enterprise Architecture Professionals

Report:How To Start A BPM Program And Engage The Business

As with any major organizational change program, gaining BPM traction in the business relies on engagement. This includes ensuring executive support for the BPM initiative. Selecting the right...

• Downloads: 530

For Enterprise Architecture Professionals

Report:Focus On The Transformational Impact Of Business Architecture

Business Impact: The Business Architecture Playbook

This report outlines the business impact of Forrester's solution for enterprise architecture (EA) executives working on business architecture. This report is designed to help you align the strategic...

• Downloads: 504
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For Enterprise Architecture Professionals

Report:The Shifting Market For Business Process Analysis Tools

Business process analysis (BPA) began as a separate market run by vendors that developed specialized tools, but a combination of forces is buffeting these vendors: Their markets withered during the...

• Downloads: 354

For Enterprise Architecture Professionals

Report:Assessing Organizational Readiness For A Business Architecture Program

Assessment: The Business Architecture Playbook

Business architecture (BA) provides a coordinating framework for organizational analysis and change, helping to integrate different groups of stakeholders who often pursue subtly divergent...

• Downloads: 404
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For Enterprise Architecture Professionals

Report:The Secret To Managing BPM Risk, Part 1

Focus BPM Projects On The Business, Not Technology

Business process management (BPM) projects are fundamentally different from IT projects. Rather than a fixed set of software deliverables with a predetermined end state, the outcome of a BPM project...

• Downloads: 493

For Enterprise Architecture Professionals

Report:Develop A Stakeholder-Focused Business Architecture Strategy

Strategic Plan: The Business Architecture Playbook

This report is designed to help business architecture (BA) leaders construct a strategy meeting the needs of the organization's key stakeholders. Many organizations are reinventing or redesigning...

• Downloads: 460
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For Customer Experience Professionals

Report:Adapt Business Process Improvement For Customer Experience

Continuous Improvement: The Customer Experience Ecosystem Playbook

Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

• Downloads: 394
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For Enterprise Architecture Professionals

Report:Develop The Implementation Road Map For BPM Excellence

Road Map: The Business Process Management Playbook

Developing an effective road map for business process management (BPM) is imperative if your initiative is to avoid a premature death. Managing processes effectively implies using processes to manage...

• Downloads: 343

For Enterprise Architecture Professionals

Report:How To Identify A Suitable BPM Project

Choosing the initial project carefully consistently ranks as one of the key factors dictating long-term BPM program success. The key issue is not so much a question of finding a compelling business...

• Downloads: 401

For Enterprise Architecture Professionals

Report:The Secret To Managing BPM Risk, Part 2

Manage The Politics To Reduce Risk To The Overall BPM Program

While technology is certainly an underlying component of a business process management (BPM) program, long-term success relies on getting executives to buy into business transformation and continuous...

• Downloads: 387

For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 351