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Responsible for justifying, prioritizing, and building multichannel sales and service strategies, you define how to serve empowered customers across a rapidly evolving set of touchpoints.
VP, Channel Strategy
Director of Distribution
VP of Direct Channels
Head of eCommerce
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August 19, 2014 | Peter Wannemacher
August 14, 2014 | Adam Silverman
August 12, 2014 | Peter Wannemacher
Answer: Because You Haven't Turned Them Off
August 15, 2014 | Denee Carrington
Electronic statements (eStatements) aren't a new concept to US consumers or billers; however, some industries such as utilities, life insurance, investments, and government lag behind. Despite years...
Organization: The eCommerce Globalization Playbook
August 13, 2014 | Martin Gill
The Internet has flattened the world, meaning many digital teams now have an international, if not global, mandate. With many markets suffering from poor domestic growth rates, eBusiness executives...
Multichannel Customer Experience, Customer Advocacy...
Multichannel Customer Experience, Technology Product Strategies...
October 28, 2014 - October 29, 2014
September 3, 2014
September 25, 2014