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Responsible for justifying, prioritizing, and building multichannel sales and service strategies, you define how to serve empowered customers across a rapidly evolving set of touchpoints.
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July 29, 2014 | Peter Sheldon
July 29, 2014 | Oliwia Berdak
July 24, 2014 | Sucharita Mulpuru
Broad Reach And Usage Among Consumers Demands That Mobile Messaging Is In The Mix
July 30, 2014 | Julie A. Ask
Twenty years ago, the only form of mobile messaging was SMS, and it offered the only pragmatic mobile data service: it had broad reach, standardization, and carrier interoperability. That's a far cry...
Landscape: The Digital Money Management Playbook
July 30, 2014 | Stephen Walker
Interest in digital money management has been strong for the past few years since pioneers like Wesabe and Mint.com showed how simple online money management could be. Yet despite growing numbers of...
Multichannel Customer Experience, Customer Advocacy...
B2C eCommerce, Multichannel Architecture...
Customer Experience Management, Personalization...
August 13, 2014
October 28, 2014 - October 29, 2014