eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

Research

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  • For eBusiness & Channel Strategy Professionals

    Report: 2014 Australian Mobile Banking Functionality Benchmark

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the four largest retail banks in Australia on 37 criteria. Australia's banks have...

  • For eBusiness & Channel Strategy Professionals

    Report: Selling Direct-To-Consumer Online In China

    eBusiness professionals responsible for driving online growth in China should consider the long-term benefits of selling direct-to-consumer (DTC) online. Not only does selling DTC promise higher...

    • Downloads: 2
  • For eBusiness & Channel Strategy Professionals

    Report: Forrester Readiness Index: eCommerce, 2014

    Forrester's eCommerce Readiness Index (FRI) assesses 25 variables that give insights into 55 global markets. While there is no universal tool in selecting expansion opportunities, the Forrester ...

    • For eBusiness & Channel Strategy Professionals

      Report: The New Paradigm Of Retail

      Omnichannel and agile commerce promise to change the offers that retailers provide and the ways in which consumers buy; as a result, the look and feel of retail is certain to change in lockstep....

      • Downloads: 3186
    • For eBusiness & Channel Strategy Professionals

      Report: US Cross-Channel Retail Sales Forecast: 2014 To 2018

      We forecast that US cross-channel retail sales, which we define as transactions that touch a digital medium but are not completed on the Internet, will reach $1.4 trillion in 2014 and grow to $1...

      • Downloads: 62
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    Analysts who cover eCommerce