Forrester

Why Read This Report

You've been asked to lead an eCommerce technology project including selecting a vendor for technology, services, or both. Where do you start? Right here. Forrester has created this checklist to help you zero in on the key issues that most frequently cause technology selection problems and challenges. The checklist includes the process steps, deliverables, and timeline needed to run a well-managed, organized technology selection process in a repeatable way with the desired outcome: the right vendor with the right scope with the right price and terms. This checklist is designed to be used for projects big and small and can be used to select both technology and services providers for eBusiness channels and touchpoints. The checklist also contains links to other resources and reports available to help your organization run a great process consistently.