Forrester

For Chief Information Officer Professionals

Blog:The Anytime, Anywhere iWorker

Recently, my colleague Melissa Parrish wrote a great report on the Always-Addressable Customer, a population of ultra-connected consumers for whom mobile is a key touchpoint. Based on the number of...

For CIO Professionals

Survey:Forrsights Business Decision-Makers Survey Q4 2012

Forrester's Forrsights Business Decision-Makers Survey, Q4 2012, was fielded to 3,616 business decision-makers located in Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Japan,...

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Blog:India Ranks Second In Expected 2013 Asia Pacific Mobile Software Spending Growth

Data from Forrester’s Forrsights Budgets and Priorities Tracker Survey, Q4 2012 highlights that a total of 53% of IT organizations interviewed in India plan to increase their software spending...

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Blog:Open Data Isn’t Just For Mega Cities: The City Of Palo Alto Proves That

Many of the marque open data programs are in the big cities. Think New York City and its NY Big Apps Contests, or Chicago or London or Barcelona or Rio de Janeiro. But smaller cities are also sitting...

For Chief Information Officer Professionals

Blog:Key Takeaways From Forrester’s India CIO Summit

Forrester held its first CIO Summit in New Delhi, India on September 26, 2012. The theme of the event was “From IT To Business Technology (BT) And Beyond.” There were more than 100...

For CIO Professionals

Report:It Takes An Innovation Network

Build/Buy Capabilities: The Innovation Playbook

Few firms have the resources and wherewithal to go it alone in the face of the current climate of almost continual business disruption. Just as a firm may look to partners and suppliers to complement...

• Downloads: 306

Discussion:Plan Strategy Around 10 Business Trends

What emerging business trends are you tracking that you think we missed or perhaps should be in an update to this research?

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Blog:What Will The Future Of IT (And Technology) Look Like?

At a CIO roundtable that Forrester held recently in Sydney, I presented one of my favourite slides (originally seen in a deck from my colleague Ted Schadler) about what has happened r.e....

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Blog:Indian CIOs Are At A Business Technology Crossroads

  Indian CIOs are at the risk of losing business credibility if they do not improve their understanding of business technology (BT). This is the key finding from the latest report that John...

For CIO Professionals

Report:Move From Ideation To Innovation

Ideation: The Innovation Playbook

Innovation is the number-one challenge for CEOs. And CIOs are increasingly asked to help solve the challenge by supporting innovation across the enterprise with new technology. The problem is that...

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For Chief Information Officer Professionals

Blog:The Changing Landscape Of Data Visualization Requires A Radical New Approach

In a recent media interview I was asked about whether the requirements for data visualization had changed. The questions were focused around whether users are still satisfied with dashboards, graphs...

For CIO Professionals

Report:US Tech Market Outlook Dims For 2012 To 2013

US Tech Spending Growth Will Maintain A Mediocre 4% To 5% Pace

This report details Forrester's projections of tech market growth in the US. We have reduced our forecast for 2012 growth in the US tech market from our April projections of 7.5% for total US...

• Downloads: 560

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Blog:Innovate Or Die: An Introduction To The CIO Innovation Playbook

 "Innovate or die" is not just a catchy slogan. It’s the way that businesses need to operate in this market-driven world. And, as technology underpins more and more products, services,...

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Blog:Best In Cloud Award Winner - Congratulations From Forrester

  Computerwoche Germany has organized this week the second annual BestInCloud Award. I had the honor to be on a jury for this unique award again. The BestInCloud Award is really unique, as...

For CIO Professionals

Report:Measure And Manage The Innovation Process

Performance Management: The Innovation Playbook

In today's rapidly changing global marketplace, an organization's innovation process is critical to competitive survival, regardless of the industry. Innovation takes many forms ranging from small,...

• Downloads: 471

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Blog:Seeking The Elusive Zone Of Disruption

As I analyzed examples of digital disruption I’ll be highlighting at the upcoming CIO Forum — “Leading Digital Disruption” — I was struck by the way in which...

For CIO Professionals

Report:Write An Effective Cloud Use Policy

Encourage Cloud Consumption The Right Way

You know your company is using cloud services; our Forrsights Software Survey, Q4 2011 shows that the average enterprise has between four and 12 software-as-a-service (SaaS) services in use already,...

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For Chief Information Officer Professionals

Blog:Use Your Creativity To Find Sources Of Innovation

I’ve just participated in two webinars about innovation.  Claire Schooley and I hosted How To Foster, Manage, And Sustain Innovation. And Forrester alumnus, Navi Radjou, who is now with...

Discussion:How does your firm use customer analytics data to provide value-added service for customers (including corporate customers) and for the firm?

“How does your firm use customer analytics data to provide value-added service for customers (including corporate customers) and for the firm?”a. Using associative analytics* to predict human...

Discussion:How Do You Improve The Customer Experience?

What do you do when marketing or sales brings you a proposal for an initiative to improve the customer experience?How is the improvement in customer satisfaction monetized? In other words, how do you...

For CIO Professionals

Report:Measuring BT Governance Outcomes Through Balanced Scorecards

The BT Governance Collection: Communications

Implementing strong business technology (BT) governance is on the agenda for many organizations as they continue the seemingly endless pursuits of aligning IT and business strategy, getting more...

• Downloads: 167

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Blog:Public Sector Opportunity Is Recognized By VCs. Watch For Civic Innovation.

Today I attended a conference for Russian entrepreneurs organized by Digital October.  I’m going to digress a moment and describe the location which for a Moscow veteran is one of the...

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Blog:Making Smart Cities Safe and Safe Cities Smart

I spent a lot of time last week thinking about public safety.  What is public safety?  How do you achieve it?  Well, it seems to me that it could be anything and everything; but that...

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Blog:SingTel Lands Big Government Cloud Win In Singapore

On May 15, 2012, the Infocomm Development Authority (IDA) of Singapore announced that it would award its much-awaited externally hosted g-cloud infrastructure five-year tender to SingTel. My...

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Blog:Government Innovation Is Not An Oxymoron

  Really, it is not. I was heartened to see that it doesn’t even make the oxymoron list, which does however include “government worker,” “congressional ethics,” and...