Forrester

For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 247

For Sourcing & Vendor Management Professionals

Report:Insist On Flexibility In Your Telecom Services Contract

Compile Your Best-Achieved Service Contract Reference Terms And Conditions

The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...

• Downloads: 215

For Sourcing & Vendor Management Professionals

Blog:SoftBank’s Sprint Rescue – What It Means For Sprint Enterprise Customers

SoftBank plans to inject $20 billion ($12 billion cash and $8 billion of new capital) to acquire 70% of Sprint Nextel. The deal will give Sprint about $8 billion in new capital, which will be used to...

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 304

For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 849
• Rating:

For Sourcing & Vendor Management Professionals

Blog:Identify Your Current State As A Starting Point For A New Communications Strategy By Conducting An Audit Of What's Out There

Defining a best-practice communications strategy requires establishing a planning starting point. To do this SVM professionals need to undertake a comprehensive audit of the company's...

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The High-Speed Ethernet WAN Service Adoption Trends For Global Organizations?

What are the trends in adoption and use of Ethernet WAN services by very large global organizations?

For Sourcing & Vendor Management Professionals

Client Inquiry:Give Home Workers An Allowance For Broadband

Are most companies accepting whichever broadband Internet users may have, or are they standardizing on specific providers and classes of service?

For Sourcing & Vendor Management Professionals

Tool:Global Managed Mobility Service For Remote Access — Solution Features And Road Map

For Sourcing & Vendor Management Professionals

Blog:SVM Pros Should Play A Pivotal Role To Facilitate IT-Business Discussions To Define Or Refine A Comms Technology Strategy

SVM pros often are tasked with facilitating formal and informal discussions between IT operations and business stakeholders for input and feedback when attempting to evaluate and refine a strategy...

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Report:Distributed Organizations Need To Consolidate Communications Vendors

Business Value: The Telecommunications And Mobility Sourcing Playbook

Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

• Downloads: 228

For Sourcing & Vendor Management Professionals

Report:Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook

Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

• Downloads: 243

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Managed Global MPLS Services, Q1 2013

Customers Have A Range Of Strong Options In This Mature Service Category

In Forrester's 55-criteria evaluation of facilities-based managed global MPLS service providers, we identified and qualified 11 global network operators that offer networking services to...

• Downloads: 243

For Sourcing & Vendor Management Professionals

Client Inquiry:Best Practices In Smartphone Procurement

What is the best way to procure smartphones?

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Report:Auditing Your Current Communications State - Inventory Tool

This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

• Downloads: 25

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 534

For Sourcing & Vendor Management Professionals

Blog:Why Does Mobility Need To Be Prioritized In Your IT Planning?

  There are four main business and market drivers pushing IT to put – and keep - mobility front and center in their 2012 planning. Enterprise mobility will dominate IP priorities in 2012....

For Sourcing & Vendor Management Professionals

Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

Outreach: The Telecommunications And Mobility Sourcing Playbook

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

• Downloads: 232

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 416

For Sourcing & Vendor Management Professionals

Client Inquiry:Keep Track Of Your Telecom Contracts

We're suddenly getting long-distance bills 10 times higher than before after we reassigned about half our lines to a competitor for business contingency reasons. Somehow, we lost our discount...

For Sourcing & Vendor Management Professionals

Blog:Nine In Ten Large Enterprises Will Multisource International Telecom Services - Including Their WANs

Anecdotal evidence from several dozen Forrester IT client inquiries and consulting engagements during the past two years suggests that large MNCs are almost always multisourcing their international...

For Sourcing & Vendor Management Professionals

Client Inquiry:Should We Consider Session Initiation Protocol (SIP) Trunking?

How much of the total outbound long-distance traffic within an enterprise is between enterprise direct inbound dialing (DIDs)/extensions across multiple enterprise locations?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Main Ethernet WAN Migration Trends?

What is Forrester seeing as trends among large financial services firms around Ethernet WAN services?