Forrester

For Sourcing & Vendor Management Professionals

Report:Most Firms Will Use Multiple WAN Technologies

The Mix Will Shift Over Time, But IP WANs Are Here To Stay

Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...

• Downloads: 501

For Sourcing & Vendor Management Professionals

Report:Auditing Your Current Communications State - Inventory Tool

This tool is meant to serve as an inventorying checklist to be used by the IT sourcing and vendor management (SVM) organization during your audit of your company's current  communications...

• Downloads: 25

For Sourcing & Vendor Management Professionals

Client Inquiry:Satcom For Disaster Preparedness

What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The High-Speed Ethernet WAN Service Adoption Trends For Global Organizations?

What are the trends in adoption and use of Ethernet WAN services by very large global organizations?

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Tool:MNC UC And Mobile UC Adoption Plans

For Sourcing & Vendor Management Professionals

Report:Global Unified Communications (UC) Service Provider Selection Checklist

A feature checklist for evaluating global Unified Communications (UC) service providers.

• Downloads: 46

For Sourcing & Vendor Management Professionals

Report:Predictions 2013: Enterprise Telecom And Mobility Challenges And Opportunities

Mobility And Video Are Now Embedded, Social To Follow

Three major trends are changing the focus of telecom and mobility sourcing: 1) mobile bring-your-own-device (BYOD) policies; 2) video collaboration; and 3) the rise of social business. Although 2013...

• Downloads: 603
• Rating:

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Main Ethernet WAN Migration Trends?

What is Forrester seeing as trends among large financial services firms around Ethernet WAN services?

For Sourcing & Vendor Management Professionals

Client Inquiry:Enterprise Mobile Service Is Shifting Away From Pure Corporate-Liable, Company Pays All Service

Could Forrester provide a short written summary of best practices observed with enterprises regarding who pays for smartphone devices?

For Sourcing & Vendor Management Professionals

Report:Communications Service Providers Sharpen Their Game To Deliver Global UC Services

Global Firms Will Want Multiple Service Models For Unified Communications

If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

• Downloads: 422

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 415

For Sourcing & Vendor Management Professionals

Client Inquiry:How Many WAN Service Providers Should Be Utilized?

At smaller sites outside North America, is it a best practice to use one, a few, or several WAN service providers?

For Sourcing & Vendor Management Professionals

Report:Chargeback Improves Visibility On Mobile Costs And Usage

Tap Employee Interest In Mobile Tools To Determine Readiness To Share Mobile Costs

Mobility is becoming an increasingly important aspect of business technology sourcing. Forrester polled 20 enterprise IT clients who are mobility decision-makers about their mobile chargeback...

• Downloads: 295
• Rating:

For Sourcing & Vendor Management Professionals

Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

Outreach: The Telecommunications And Mobility Sourcing Playbook

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

• Downloads: 226

For Sourcing & Vendor Management Professionals

Report:Personal Device Momentum Will Challenge Traditional Mobile Sourcing Strategies

An Empowered Report

A growing number of workers own personal smartphones that they might want to use for work. However, IT support costs and security implications for personal mobile devices connected to the corporate...

• Downloads: 897

For Sourcing & Vendor Management Professionals

Tool:Corporate WANs Combine MPLS, Ethernet, And Internet Technologies

For Sourcing & Vendor Management Professionals

Report:Identify Your Current State As A First Step To Best-Practice Telecoms And Mobility Sourcing

Assessment: The Telecommunications And Mobility Sourcing Playbook

A potentially challenging but important first step in establishing a best-practice sourcing strategy for telecommunications and mobility services involves identifying the current state of your...

• Downloads: 232

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 526

For Sourcing & Vendor Management Professionals

Report:How To Empower iWorkers With Mobile UC

An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence

Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...

• Downloads: 531

For Sourcing & Vendor Management Professionals

Report:Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook

Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

• Downloads: 237

For Sourcing & Vendor Management Professionals

Client Inquiry:Yes You Can Buy Unified Communications Component Services Standalone And Avoid Silos

Are unified communications (UC) components being sold as standalone offerings? Maybe it goes against the idea of "unified," but does Forrester see a trend of buying only one component or feature set...

For Sourcing & Vendor Management Professionals

Tool:MNC Top IT/Telecom Priorities To Empower Workers

For Sourcing & Vendor Management Professionals

Report:Defining A Global Sourcing Strategy For Unified Communications Is An Iterative Process

Most global firms with distributed international operations will implement unified communications (UC) solutions gradually over the next three to five years. During the past two years, Forrester has...

• Downloads: 367

For Sourcing & Vendor Management Professionals

Tool:Global Managed Mobility Service For Remote Access — Solution Features And Road Map