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The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

Global Firms Will Want Multiple Service Models For Unified Communications
If you haven't done so yet, defining a global strategy for sourcing unified communications (UC) services should top your H1 2012 to-do list. UC will hit mainstream adoption by large multinational...

Skills And Staffing: The Telecommunications And Mobility Sourcing Playbook
Outreach: The Telecommunications And Mobility Sourcing Playbook
Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...
The Mix Will Shift Over Time, But IP WANs Are Here To Stay
Organizations of all sizes are abandoning legacy telecommunications technologies in favor of all-IP wide-area networks (WANs) to support intersite connectivity. Laggards are being pushed off of older...
An Empowered Report: Sourcing Professionals Help Mobility Efforts Through Effective Supplier Due Diligence
Firms with distributed operations need to empower remote and traveling information workers (iWorkers) for internal and external communication and collaboration. This includes offering more...
Pay Close Attention To Vendor Offers Regarding Integration And Interoperability
We're seeing the growing interest of large European enterprises in IP video along with unified communications (UC). In conversations with Forrester, several European IT clients said that video...
Vision: The Telecommunications And Mobility Sourcing Playbook
This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook
Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...