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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
A New Duet Drives Critical Integration
Microsoft = knowledge worker software. SAP = business process. Despite extensive effort on the part of each vendor to encroach on the other's turf, this high-level analysis still holds. Hence, the...
Executive Overview: The Workforce Enablement Playbook
BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....
Executive Overview: The Mobile Security And Operations Playbook
This report outlines the executive overview of Forrester's solution for security and risk professionals working on managing mobile and consumer devices. Smartphones and tablets are quickly becoming...

Landscape: The Workforce Enablement Playbook
2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...
From Technology Foundations To Business Outcomes
Forrester sees six important trends unfolding in business technology (BT), where information technology will most directly and visibly affect business outcomes. Not having an initiative or effort...

Information retrieval and employee self-service functions still dominate intranet usage. Collaboration and team- or project-support tools are increasingly available but are often outside of the...
IT leaders have long fought a losing battle trying to mandate specific technologies that IT departments would support. However, users continue to expect their personal preferences in...
A Fact-Based Approach To Workforce Technology Needs Assessment
How well do you know your stakeholders? Business users today expect consumer-like usability and functionality from their work tools. And much of what they want to use can be purchased with a credit...
CIOs Must Plan Now For New Systems Of Engagement
By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

Leverage Forrester's Mobile Worker Taxonomy To Facilitate Remote Working Styles
Whether at home, on the road, or from an office, work is becoming something people do, not somewhere people go. In fact, 66% of information workers in North America and Europe already work remotely....
Concentrate On Who You Are Buying For And How You Want To Buy
As many businesses are now evaluating moving their Microsoft Office applications online and into the cloud as a way of reducing infrastructure and staffing costs, sourcing and vendor management (SVM)...
An Empowered, Laissez -Faire Approach Will Forestall Insurrection
Mac users are drinking furniture polish in back hallways, getting their fix from fellow bootleggers who have blazed the trails around IT's prohibition. End user computing professionals steeped in two...
Mobile, Cloud, And Collaboration Are Leading The Transformation
Microsoft Office remains a mainstay in workplaces. Despite media buzz about online alternatives like Google Apps Premier Edition or pragmatic arguments about free Open Office suites, most enterprises...
An Empowered Report: Reinvent Yourself To Serve Empowered Customers And Employees
Your customers and your employees have more power than ever before. Mobile, social, video, and cloud technologies give individuals tremendous access to information and resources. To succeed in an era...
Investments in enterprise social technology continue to rise. At the same time, the bet on enterprise social initiatives becomes increasingly strategic. The stakes are high, the risk of failure looms...
Adoption Is Low But Market Impact Is High As Buyers Consider Alternatives
At home and at work, people overwhelmingly use Microsoft Office. Yet content and collaboration (C&C) pros continue to ask Forrester questions about office alternatives. So we recently surveyed 150 IT...
Business Case: The CIO's Mobile Engagement Playbook
Smartphones and tablets are game changers for engagement because people carry them everywhere they go. Your customers and partners and employees have perpetual access to the vast resources of the...

App Innovators Disrupt The Value Chain Of PC-Era Software Giants
Post-PC devices such as smartphones and tablets inspire new productivity scenarios, and their app stores introduce new ways to distribute and monetize software. Billions of dollars are at stake:...
Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration
North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...