Forrester

For Enterprise Architecture Professionals

Tool:Agile Adoption Continues To Grow

For CIO Professionals

Tool:Forecast: Western and Central IT Purchases, 2010 To 2011

For Sourcing & Vendor Management Professionals

Tool:High Satisfaction And Low Demand For New Features Extend Office Upgrade Cycles

For Application Development & Delivery Professionals

Report:Use Social Computing To Build Differentiated Product Development Processes

In recent years, leading product development organizations have proven the value of greater cross-functional collaboration to harness contributions from across the business and bring great products...

• Downloads: 695

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

• Downloads: 2955

For Application Development & Delivery Professionals

Report:Use HR Analytics To Optimize Talent Processes

HR Analytics Help Improve Workforce Recruiting, Performance, And Learning

Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...

• Downloads: 899

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 641
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For CIO Professionals

Tool:Forecast: Eastern Europe, Middle East, And Africa, 2010 To 2011

For eBusiness & Channel Strategy Professionals

Report:Evaluating The Potential For Mobile Chat To Drive eBusiness Goals

In the early years of the Internet, online customer service involved the marketing departments writing content for a handful of online FAQs and including a telephone number in the "contact us"...

• Downloads: 344
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For CIO Professionals

Tool:Forrester Wave™: Mobile Collaboration, Q3 '11

For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 301

For Enterprise Architecture Professionals

Tool:Forrester Wave™: Enterprise Content Management, Q4 '11 Transactional

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For Sourcing & Vendor Management Professionals

Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective

We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...

For Security & Risk Professionals

Tool:IT Security Has Accumulated A Daunting Number Of Responsibilities

For Application Development & Delivery Professionals

Report:Master Data Management: Customer Maturity Takes A Great Leap Forward

Inquiry Spotlight On Master Data Management, Q1 2010 to Q2 2011

Master data management (MDM), the business capability charged with finally delivering that elusive single trusted view of critical enterprise data, is far from being a mature, commoditized competency...

• Downloads: 943
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For Business Process Professionals

Client Inquiry:What Are Ballpark Ranges For Core Accounting And Budget And Forecasting Software?

Could you give me the cost range for both the core accounting (AP, GL) and the budget and forecasting options for a company with annual revenues of $250 million? In these price ranges, I'm looking...

For Sourcing & Vendor Management Professionals

Report:How The Adoption Of Several Important Emerging Technologies Affects Sourcing

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which...

• Downloads: 557

For Application Development & Delivery Professionals

Report:Listening Platforms Find Traction In Customer Service Organizations

Trends 2010: Listening Platforms

Customer service managers must pragmatically balance the needs of their customers with the needs of their business. Listening platforms allow customer service organizations to better understand how...

• Downloads: 214
• Rating:

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Database Auditing And Real-Time Protection, Q2 2011

IBM, Imperva, And Sentrigo Lead, With Application Security, Oracle, And Fortinet Close Behind

In Forrester's 147-criteria evaluation of database auditing and real-time protection vendors, we found that the market is rife with mature products. IBM, Imperva, and Sentrigo lead the pack because...

• Downloads: 772

For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Market Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 428
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For Enterprise Architecture Professionals

Report:The Strategic Language Of Transformation Unlocks The Power Of BPM, Part 2

Business process pros need to engage their business colleagues throughout business process management (BPM) projects; flow diagrams alone are not good enough. By understanding and adopting the...

• Downloads: 560

For Customer Insights Professionals

Report:Customer Engagement Agency Progress Reflects Industry Maturity

During our recent customer engagement agency (CEA) Forrester Wave™, we surveyed more than 100 CEA clients to understand their choice of vendors and the quality of the relationships. We found...

• Downloads: 136

For Application Development & Delivery Professionals

Report:IBM Software's Growth Strategy: Enabling Integration . . . And Integrating Acquisitions

Over the past 12-18 months, IBM has steadily refined its strategy and messaging for its software business, within the context of its broader Smarter Planet initiatives. Key to IBM's strategy is the...

• Downloads: 33

For eBusiness & Channel Strategy Professionals

Client Inquiry:Customer Communication Involved With Money Movements

When customers transfer monies between accounts, there are different ways by which the bank advises them when it's completed -- SMS texting, letter confirmation, telephone call, etc. Does Forrester...