Forrester

For Sourcing & Vendor Management Professionals

Tool:Market Presence Distribution Across Regions, By Vendor

For Sourcing & Vendor Management Professionals

Tool:Enterprises' Buying Intentions For Various "As-A-Service" Offerings

For Sourcing & Vendor Management Professionals

Blog:Will The Bring-Your-Own-Device Phenomenon Help Propel Desktop Virtualization?

I recently appeared on CIO Talk Radio to discuss the growing challenge brought by increased diversity of computing devices in the workplace and the bring-your-own-device (BYOD) trend. There is no...

For Sourcing & Vendor Management Professionals

Tool:Different Supplier Types Offer Contrasting Strengths

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: North American Workplace Services, Q2 2013

Evaluating Leading Providers Amidst A Category Redefinition

Workplace services are rapidly evolving far beyond their origins in desktop and desk-side management toward a post-desktop future in which end users' consumer-derived expectations dominate the...

• Downloads: 115

For Sourcing & Vendor Management Professionals

Report:Automate Your Performance Management Activities

Performance Management: The Services Sourcing Playbook

Performance management is one of the most essential aspects of services governance, yet also one of the most challenging. It consists essentially of tracking vendor performance against established...

• Downloads: 471
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For Sourcing & Vendor Management Professionals

Report:IT Infrastructure Outsourcing In Asia Pacific Requires Country-Specific Strategies

A Review Of ITO Trends In Four Important Asia Pacific Markets

Asia Pacific represents the fastest-growing, yet underdeveloped geographic segment of the global infrastructure management services (IMS) market. Over the next five years, market watchers will see...

• Downloads: 572

For Sourcing & Vendor Management Professionals

Tool:Client Reference Scores

For Sourcing & Vendor Management Professionals

Report:Cloud Contracts Checklist

Clients are moving to cloud for more and more mission-critical areas of their business: CRM, HR, collaboration, even IT applications and ERP. But for many organizations, cloud sourcing and cloud...

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For Sourcing & Vendor Management Professionals

Report:Market Overview: North American IT Infrastructure Outsourcing

IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

• Downloads: 1454
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For Sourcing & Vendor Management Professionals

Report:Organizing Apps Maintenance Work For Outcomes

Preparing To Reorganize Work Is Key To The Effort

Many customers that are seeking the next threshold of value are interested in gaining the benefits of managed outcome relationships but are still struggling to execute the transition. Why?...

• Downloads: 324

For Sourcing & Vendor Management Professionals

Report:What Is Testing-As-A-Service Anyway?

Testing-As-A-Service Doesn't Necessarily Mean The Cloud — At Least Not Yet

Sourcing professionals are moving away from their historic emphasis on staff augmentation in testing engagements toward increasing focus on more predictable outcomes and consumption-based pricing....

• Downloads: 691

For Sourcing & Vendor Management Professionals

Client Inquiry:Outcome-Based Apps Outsourcing Demands Formalized Governance And Demand Management Structures

What are some of the current trends in outcome-based offshore outsourcing arrangements, and what structure do you maintain in your internal organization once you've outsourced?

For Sourcing & Vendor Management Professionals

Report:Evolve Supplier Management To The Changing Ecosystem

Ongoing Management: The Services Sourcing Playbook

The market for IT services is evolving rapidly, and the tactics that sourcing and vendor management professionals use to select, negotiate, and manage supplier relationships must evolve with it. The...

• Downloads: 446
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For Sourcing & Vendor Management Professionals

Report:Cloud Computing Offers Both Near-Term And Long-Term Benefits For SAP Customers

Emerging Options Spawn Interest — But The Landscape Is Still Forming

SAP consumes millions of dollars in implementation spend and millions more in ongoing support and operations for many organization's IT budgets. Now, newer cloud and software-as-a-service (SaaS)...

• Downloads: 971

For Sourcing & Vendor Management Professionals

Report:Managed Hosting: Still Relevant Despite Cloud's Rise

Managed Hosting Remains A Viable Alternative Or Complement To The Cloud

If you've been reading the press, you could be forgiven for assuming that enterprise-class managed hosting would have transitioned entirely to the cloud by now. Yet the pace of managed hosting's...

• Downloads: 317
• Comments: 1
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For Sourcing & Vendor Management Professionals

Report:Measuring The Intangibles In Sourcing Vendor Evaluations

When selecting suppliers during the request for proposals (RFP) process, evaluating the suppliers' tangibles is normally the easier part of the process. Quantifiable information such as financial...

• Downloads: 282
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For Sourcing & Vendor Management Professionals

Report:The Consolidating Hosting Market Poses New Challenges For SVM Professionals

After years of relative stability, four significant acquisitions so far this year have partially transformed the market for managed hosting services. While all of the acquisitions have been...

• Downloads: 196

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: EMEA Applications Outsourcing, Q4 2010

In Forrester's 50-criteria evaluation of 15 leading providers of applications outsourcing (AO) solution vendors, Forrester found that in this maturing market, Accenture and IBM lead the pack, with a...

• Downloads: 1361

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are Some Best Practices To Reaching Success In Infrastructure Outsourcing?

What is the key to success in infrastructure outsourcing? Which specific infrastructure towers were successful and unsuccessful, and what were the cost breakdowns or savings per tower? Which vendors...

For Sourcing & Vendor Management Professionals

Report:Understanding The Diversity In Offshore Infrastructure Management Services

The current trend toward shorter, asset-light deals allows offshore providers to compete with the global majors on a more equal footing for all but the largest infrastructure outsourcing (ITO) deals....

• Downloads: 546

For Sourcing & Vendor Management Professionals

Report:Align IT Services Metrics With Relationship Goals

Benchmarks: The Services Sourcing Playbook

There are almost as many ways to measure service providers as there are service providers themselves. But more is not necessarily better when measuring service partners — as the more that you...

• Downloads: 546

For Sourcing & Vendor Management Professionals

Blog:Outsourcing T's And C's: Will Cloud Suppliers Act More Like Outsourcing Suppliers Or Vice Versa?

Corporate customers of cloud services are not having much fun when negotiating with emerging cloud suppliers. Forrester clients seeking support for their longstanding contractual preferences ranging...

For Sourcing & Vendor Management Professionals

Report:The Applications Outsourcing Market Hits The Crossroads

The New Foundations For Innovation In A Maturing Industry

As more IT organizations operate under the dueling mandates of delivering cost savings and innovation, suppliers of applications outsourcing services are getting ready for the next phase of their...

• Downloads: 294

For Sourcing & Vendor Management Professionals

Tool:Managed Outcomes Are Primarily About Applications And Project Work