Forrester

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Enterprise Mobility Sourcing And Planning, 2010 To H1 2011

Enterprise Mobility Taxes IT And Highlights The Need To Define A Strategy

During the 18-month period from 2010 through the first half of 2011, Forrester responded to 235 client inquiries from IT sourcing and vendor management (SVM) and infrastructure and operations (I&O)...

• Downloads: 415

For Sourcing & Vendor Management Professionals

Client Inquiry:Preventing Telephone Cramming

How are retailers and other companies getting their telecom service provider to help prevent telephone cramming?

For Sourcing & Vendor Management Professionals

Report:Empower Self-Provisioning With Standard Telecom Contract Terms And Conditions

Tools And Technology: The Telecommunications And Mobility Sourcing Playbook

Telecom and mobility services contracting challenges proliferate as distributed user firms implement advanced communications technologies like unified communications (UC) and telepresence that are...

• Downloads: 237

For Sourcing & Vendor Management Professionals

Report:The Future Of Telecommunications And Mobility Sourcing

Vision: The Telecommunications And Mobility Sourcing Playbook

This report outlines Forrester's vision for communications technology and services sourcing. To ensure effective sourcing of telecommunications and mobility (T&M) services, IT sourcing and vendor...

• Downloads: 370
• Rating:

For Sourcing & Vendor Management Professionals

Report:Involve At Least Partial Outsourcing To Achieve A Global Communications Technology Vision

Outreach: The Telecommunications And Mobility Sourcing Playbook

Large multinational corporations (MNCs) recognize the need to define a global communications technology vision for the next three to five years to ensure competitiveness and sustainable business...

• Downloads: 226

For Sourcing & Vendor Management Professionals

Blog:SVM Pros Should Play A Pivotal Role To Facilitate IT-Business Discussions To Define Or Refine A Comms Technology Strategy

SVM pros often are tasked with facilitating formal and informal discussions between IT operations and business stakeholders for input and feedback when attempting to evaluate and refine a strategy...

For Sourcing & Vendor Management Professionals

Report:Forrester's Telecom Services Terms And Conditions Tool

This tool can be used as guidance for establishing a baseline set of standard contract terms and conditions for telecom services to be used by IT and general procurement SVM professionals.

• Downloads: 47

For Sourcing & Vendor Management Professionals

Report:Distributed Organizations Need To Consolidate Communications Vendors

Business Value: The Telecommunications And Mobility Sourcing Playbook

Forrester enterprise clients with distributed organizations are always interested in simplifying their increasingly complex communications environment. One aspect of this we often hear about is a...

• Downloads: 219

For Sourcing & Vendor Management Professionals

Client Inquiry:Keep Track Of Your Telecom Contracts

We're suddenly getting long-distance bills 10 times higher than before after we reassigned about half our lines to a competitor for business contingency reasons. Somehow, we lost our discount...

For Sourcing & Vendor Management Professionals

Report:Case Study: Lessons Learned In Sourcing A Global Unified Communications Service

• Downloads: 283

For Sourcing & Vendor Management Professionals

Blog:Nine In Ten Large Enterprises Will Multisource International Telecom Services - Including Their WANs

Anecdotal evidence from several dozen Forrester IT client inquiries and consulting engagements during the past two years suggests that large MNCs are almost always multisourcing their international...

For Sourcing & Vendor Management Professionals

Client Inquiry:Prioritizing Mobility Strategies Within Your IT Department

Why is it so important that I prioritize a mobility strategy?

For Sourcing & Vendor Management Professionals

Client Inquiry:What Are The Main Ethernet WAN Migration Trends?

What is Forrester seeing as trends among large financial services firms around Ethernet WAN services?

For Sourcing & Vendor Management Professionals

Client Inquiry:WAN And Voice Global Telecom Service RFPs

What are the key considerations when developing a global telecom services RFP?

For Sourcing & Vendor Management Professionals

Report:Unified Communications (UC) User Categorization

Many enterprise clients are asking Forrester about implementing a best-in-class unified communications (UC) solution without incurring unnecessary costs or overprovisioning. Specifically they're...

• Downloads: 31

For Sourcing & Vendor Management Professionals

Report:Case Study: A Road Map For Creating A Best Practice Global UC Strategy

How A Manufacturer Defined Its UC Strategy With A Business And End User Focus

Companies with widely distributed international operations often struggle to create a road map for a best practice unified communications (UC) strategy. This report summarizes some of the major...

• Downloads: 526

For Sourcing & Vendor Management Professionals

Report:Case Study: Manufacturer Will Consolidate Global Telecom With A Telco Integrator

Building Contingencies Ensures Price Competitiveness And Provider Innovation

A US-headquartered global consumer manufacturing firm recently asked Forrester to review its global telecom sourcing strategy with the aim of helping it balance opportunities against risks associated...

• Downloads: 302

For Sourcing & Vendor Management Professionals

Client Inquiry:What Should We Avoid In Mobile Contracts?

What should we be avoiding during mobile contracting?

For Sourcing & Vendor Management Professionals

Blog:Canada Takes A Long-Awaited First Step To Eliminate Archaic Foreign Ownership Restrictions On Telecommunications

The Canadian federal government has (finally) made a move to lift Canada’s rules on telecommunications operator ownership from a previous maximum of 46.7% (20% direct plus 30% indirect) foreign...

For Sourcing & Vendor Management Professionals

Client Inquiry:Satcom For Disaster Preparedness

What are the typical rates for IT and business change consultancy services currently negotiated with key partners (consultancy firms)?

For Sourcing & Vendor Management Professionals

Tool:Forrester Wave™: Managed Global MPLS Services, Q1 '13

For Sourcing & Vendor Management Professionals

Report:Define Your Global Mobility Support Strategy With Wireless And Outsourcing In Mind

The community of information workers at large multinational firms (MNCs) who regularly work away from company facilities is growing quickly. As a result, sourcing and vendor management (SVM)...

• Downloads: 840
• Rating:

For Sourcing & Vendor Management Professionals

Report:Insist On Flexibility In Your Telecom Services Contract

Compile Your Best-Achieved Service Contract Reference Terms And Conditions

The chances are excellent that you have one or more wireline and/or wireless telecom services contracts that will renew or expire during the next six months. If you are like many of our enterprise...

• Downloads: 213

For Sourcing & Vendor Management Professionals

Report:Communications Technology And Services Sourcing Strategy Evaluation Checklist

Forrester enterprise clients with distributed organizations want to simplify management of an increasingly complex communications environment. This includes defining and then periodically reviewing...

• Downloads: 43

For Sourcing & Vendor Management Professionals

Blog:What I Learned About Telecom Pain At Forrester’s SVM Forum

I recently had several one-on-one meetings with SVM professionals at two Forrester SVM forums — in Vegas late May and Paris mid-June. One major pain point was mentioned by a number of our...