eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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  • eCommerce
  • Media & Entertainment
  • Adele Sage
  • For Customer Experience Professionals

    Report:MP3 Player Manufacturers' Cross-Channel Experience, 2008

    An Industry Look At This Year's Best And Worst Of Cross-Channel Design

    As part of a larger analysis of 16 firms, Forrester evaluated the cross-channel experiences of four large US MP3 player manufacturers — Apple, Creative, iRiver, and Sony. As an industry, the...

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