For CIO Professionals
Analyze And Close Your Customer Engagement Technology Gap
In the age of the customer, every employee has a responsibility to win, serve, and retain customers, directly, indirectly, or, in the case of customer-obsessed employees, both. As the head of the...
- Downloads: 121
For Application Development & Delivery Professionals
Vision: The Contact Centers For Customer Service Playbook
In the age of the customer, executives don't decide how customer-centric their companies are — customers do. Changes such as the explosion of digital communications, mobility, and the...
- Downloads: 2639