Forrester Research : Topic

eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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Past 12 months (1)
Past 18 months (2)

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Financial Services (3)
Retail (1)

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North America (2)
Europe (1)

13 results in Social

eCommerce
eBusiness & Channel Strategy

For eBusiness & Channel Strategy Professionals
Client Inquiry:How Insurance Companies Are Developing Their Billing Systems
Ellen CarneyAugust 16, 2012
How are insurance companies developing their billing systems? Are they running them on mainframes, moving them off to distributed systems, or using the cloud? Are they using commercial off-the-shelf...
For eBusiness & Channel Strategy Professionals
Client Inquiry:What Are Some Useful Chat Contact Center KPI Benchmarks?
Diane ClarksonMarch 15, 2012
What is a typical chat contact center average handle time, queue abandonment rate, missed chat (no available agents) rate, etc.?
For eBusiness & Channel Strategy Professionals
Client Inquiry:Building Multichannel Capabilities For Long-Term Financial Plans
Sucharita MulpuruOctober 03, 2011
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For eBusiness & Channel Strategy Professionals
Client Inquiry:Who Owns The Website?
Diane ClarksonSeptember 30, 2011
With more transactions happening on the Web these days, is marketing still the owner of the website, or is that budget/responsibility shifting to others in product management, operations, or other...
For eBusiness & Channel Strategy Professionals
Client Inquiry:Digital Engagement Measurement
Brad StrothkampSeptember 23, 2011
How are other financial institutions measuring digital engagement?
For eBusiness & Channel Strategy Professionals
Client Inquiry:QR Code Strategy
Julie A. AskSeptember 09, 2011
One of our teams is working on implementing QR codes for holiday, but they'd like to find some existing utilization research to vet their approach. The basic questions would be: 1) What is the...
For eBusiness & Channel Strategy Professionals
Client Inquiry:Postmortem Of The US Online Holiday Season 2010
Sucharita MulpuruJune 20, 2011
What works in digital marketing to drive online and in-store traffic for a consumer electronics retailer during the holiday period (October thru December); with a specific focus on Black Friday and...
For eBusiness & Channel Strategy Professionals
Client Inquiry:How QR Code Needs Differ Between Customers
Julie A. AskJune 01, 2011
After reading Forrester's September 21, 2010,"2D Bar Codes: Learn Why There's No Urgency" report we would like to discuss the following issues: 1) Are there other manufacturers who have been...
For eBusiness & Channel Strategy Professionals
Client Inquiry:Competitive Analysis Of Mobile Strategy For US Wealth Management Firms
Bill DoyleMay 25, 2011
We are looking at competitor analysis for strategies and implementation, as well as current capabilities for other US wealth management (USWM) firms in mobility devices (e.g., smartphones and...
For eBusiness & Channel Strategy Professionals
Client Inquiry:How Many Clicks Before A Customer Abandons?
Diane ClarksonApril 28, 2011
Can you help us with a metric we are trying to find related to how many clicks a consumer accepts before abandonment?
For eBusiness & Channel Strategy Professionals
Client Inquiry:What Are The Technologies That Link The Web To A Person?
Diane ClarksonDecember 03, 2010
I would like to know more concerning web callback technologies — click-to-call or chat. What are the technologies that link the Internet and a physical person?
For eBusiness & Channel Strategy Professionals
Client Inquiry:What Are Some Solutions For eCommerce Website Offer Regionalization?
Brian K. WalkerNovember 15, 2010
We are looking for guidance on presenting regionalization of offers to an eCommerce website. Two new features enhancements: 1) Commercial-grade geographical locating products or service that returns...
For eBusiness & Channel Strategy Professionals
Client Inquiry:Who Are The Leading Web Chat Vendors And How Do They Rank Against Each Other?
Diane ClarksonAugust 30, 2010
We're interested in introducing web chat capabilities for our members so that they have another channel to communicate with our customer service team. Does Forrester track the vendors in this space?...

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eCommerce

Refine your results

Date Range

Analyst

Topics

Industry

Region

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Insurance Companies Are Developing Their Billing Systems

For eBusiness & Channel Strategy Professionals

Client Inquiry:What Are Some Useful Chat Contact Center KPI Benchmarks?

For eBusiness & Channel Strategy Professionals

Client Inquiry:Building Multichannel Capabilities For Long-Term Financial Plans

For eBusiness & Channel Strategy Professionals

Client Inquiry:Who Owns The Website?

For eBusiness & Channel Strategy Professionals

Client Inquiry:Digital Engagement Measurement

For eBusiness & Channel Strategy Professionals

Client Inquiry:QR Code Strategy

For eBusiness & Channel Strategy Professionals

Client Inquiry:Postmortem Of The US Online Holiday Season 2010

For eBusiness & Channel Strategy Professionals

Client Inquiry:How QR Code Needs Differ Between Customers

For eBusiness & Channel Strategy Professionals

Client Inquiry:Competitive Analysis Of Mobile Strategy For US Wealth Management Firms

For eBusiness & Channel Strategy Professionals

Client Inquiry:How Many Clicks Before A Customer Abandons?

For eBusiness & Channel Strategy Professionals

Client Inquiry:What Are The Technologies That Link The Web To A Person?

For eBusiness & Channel Strategy Professionals

Client Inquiry:What Are Some Solutions For eCommerce Website Offer Regionalization?

For eBusiness & Channel Strategy Professionals

Client Inquiry:Who Are The Leading Web Chat Vendors And How Do They Rank Against Each Other?

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