eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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167 results in Reports

  • eCommerce
  • eBusiness & Channel Strategy
  • Past 12 months
  • For eBusiness & Channel Strategy Professionals

    Report:2014 Australian Mobile Banking Functionality Benchmark

    Australian Banks Offer Strong Mobile Services

    We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the four largest retail banks in Australia on 37 criteria. Australia's banks have laid...

    • Downloads: 1
  • For eBusiness & Channel Strategy Professionals

    Report:Selling Direct-To-Consumer Online In China

    Brands Must Embrace Sales Channels Beyond Marketplaces

    eBusiness professionals responsible for driving online growth in China should consider the long-term benefits of selling direct-to-consumer (DTC) online. Not only does selling DTC promise higher...

    • Downloads: 2
  • For eBusiness & Channel Strategy Professionals

    Report:Forrester Readiness Index: eCommerce, 2014

    ForecastView Spreadsheet

    Forrester's eCommerce Readiness Index (FRI) assesses 25 variables that give insights into 55 global markets. While there is no universal tool in selecting expansion opportunities, the Forrester...

    • For eBusiness & Channel Strategy Professionals

      Report:The New Paradigm Of Retail

      Vision: The Retail eCommerce Playbook

      Omnichannel and agile commerce promise to change the offers that retailers provide and the ways in which consumers buy; as a result, the look and feel of retail is certain to change in lockstep. All...

      • Downloads: 3184
    • For eBusiness & Channel Strategy Professionals

      Report:US Cross-Channel Retail Sales Forecast: 2014 To 2018

      Web-Influenced Offline Sales Total More Than $1 Trillion In 2014

      We forecast that US cross-channel retail sales, which we define as transactions that touch a digital medium but are not completed on the Internet, will reach $1.4 trillion in 2014 and grow to $1.8...

      • Downloads: 61
    • For eBusiness & Channel Strategy Professionals

      Report:Make The Business Case For Mobile Insurance

      Business Case: The Mobile Insurance Strategy Playbook

      The wild west of mobile insurance is getting tamed. Not that long ago, building a mobile application was cheap, and business units were casually experimenting with mobile — and granted the...

      • Downloads: 53
    • For eBusiness & Channel Strategy Professionals

      Report:Prioritizing Online Access To In-Store Inventory

      Retailers Stand To Gain From Online Visibility Into In-Store Inventory And Buy Online/Pick Up In-Store Capabilities

      Multichannel retailers have made unprecedented investments in enabling omnichannel services. Giving customers the ability to view, reserve, and buy in-store inventory through the online channel for...

      • Downloads: 55
    • For eBusiness & Channel Strategy Professionals

      Report:Internet Finance Innovation Is Hitting China's Banking Sector

      Innovation in Internet finance has exploded in China in 2014. Eight months after Alibaba launched Yuebao, the fund had attracted 81 million users and its total value skyrocketed to US$81 billion;...

      • Downloads: 19
    • For eBusiness & Channel Strategy Professionals

      Report:Website Functionality Benchmark 2014: UK Online Grocery Sites

      Forrester evaluated the grocery websites of four supermarkets in the UK — Asda, Sainsbury's, Tesco, and Waitrose —using its Website Functionality Benchmark methodology. We selected the...

      • Downloads: 61
    • For eBusiness & Channel Strategy Professionals

      Report:Understand The Metrics That Drive Global eCommerce Success

      Benchmark: The eCommerce Globalization Playbook

      Online businesses recognize that not only is the global eCommerce opportunity massive, but that a global presence is necessary to be competitive in today's retail landscape. One of the major hurdles...

      • Downloads: 111
    • For eBusiness & Channel Strategy Professionals

      Report:Digital Disruption Hits Retail Financial Services

      Disruptors Deliver Superior Customer Experiences At A Lower Cost

      Digital disruption has arrived in retail financial services. Banks, insurers, and wealth management firms are besieged by a wave of disruptors that aim to use digital tools to deliver superior...

      • Downloads: 230
    • For eBusiness & Channel Strategy Professionals

      Report:Mobile Banking Initiative Checklist

      Twenty Key Questions To Ask When Planning Mobile Banking Initiatives

      You’ve been asked to lead your firm’s mobile banking strategic planning. You and your team have developed a strategic vision, evaluated the competitive landscape, and built the business...

      • Downloads: 15
    • For eBusiness & Channel Strategy Professionals

      Report:Case Study: ING Vysya Boosts Customer Engagement With Its Banking App

      Use The IDEA Framework To Enhance Customer Engagement

      ING Vysya Bank, a midsize Indian private-sector bank, wanted to give its customers an always available, self-service direct banking channel to fulfill its business objective of increasing customer...

      • Downloads: 75
    • For eBusiness & Channel Strategy Professionals

      Report:Retool Your Operations To Enable Store Fulfillment

      Shipping Products From Stores Drives Incremental Revenue But With Added Complexity

      Store fulfillment programs have propelled omnichannel integration efforts to be center stage for eBusinesses. Retailers are no longer debating the benefits of store fulfillment — instead, the...

      • Downloads: 104
    • For eBusiness & Channel Strategy Professionals

      Report:Ship-To-Store Delivers 'The Goods'

      Retailer And Consumer Benefits Drive Mutual Adoption Of Omnichannel Ship-To-Store Programs

      Three decades after online ordering became a reality, the majority of customers still chose to complete their transactions with multichannel retailers through the physical store. But eCommerce plays...

      • Downloads: 115
    • For eBusiness & Channel Strategy Professionals

      Report:Forrester Research Web-Influenced Retail Sales Forecast, 2013 To 2018 (US)

      ForecastView Spreadsheet

      While online retail sales continue to grow, the impact of the Web on overall retail is much larger. With the proliferation of smartphones, the large installed base of tablets, and general...

      • Downloads: 3
    • For eBusiness & Channel Strategy Professionals

      Report:The Art And Science Of Retail eCommerce

      Executive Overview: The Retail eCommerce Playbook

      As retail eCommerce sales continue to explode, eBusiness executives must check all the boxes to ensure that they are not missing opportunities in this critical channel. This playbook provides...

      • Downloads: 1632
    • For eBusiness & Channel Strategy Professionals

      Report:The State Of Mobile Insurance, 2014

      Landscape: The Mobile Insurance Strategy Playbook

      Insurance companies are rolling out a widening range of mobile insurance functionality for both consumers and agents. While there's substantial and growing consumer interest in mobile insurance,...

      • Downloads: 214
    • For eBusiness & Channel Strategy Professionals

      Report:Life360 Wins In Family Mobile Moments

      Use The IDEA Framework To Evolve Mobile Services From Apps To Platforms

      Mobile can transform product and service experiences. With the adoption of smartphones, customers expect immediate access to relevant information or services when they reach for their phones in what...

      • Downloads: 65
    • For eBusiness & Channel Strategy Professionals

      Report:Choose The Right Mobile Banking Solution

      Tools And Technologies: The Mobile Banking Strategy Playbook

      Rising mobile banking adoption, coupled with increasing customer expectations, means banks are under pressure to develop advanced mobile banking capabilities. Urgent business needs often make banks...

      • Downloads: 1402
    • For eBusiness & Channel Strategy Professionals

      Report:Younger US Shoppers Use The Mobile Channel Differently Than Older Shoppers

      ForecastView Document

      Forrester recently released its mobile phone and tablet commerce forecast for the US, which illustrates the transition from the PC to smartphone and tablet online retail market. While the overall...

      • Downloads: 14
    • For eBusiness & Channel Strategy Professionals

      Report:Disrupting Finance: Digital Money Managers

      Startups Offer Users A Simple Way To Manage Money

      Digital money managers offer budgeting and cash management tools to the many people worldwide who need to manage their money but don't have the time, know-how, or inclination to actually do it....

      • Downloads: 147
    • For eBusiness & Channel Strategy Professionals

      Report:Building Mobile Services? Location Matters

      Intelligent Location Enables Smart Consumer Engagement

      Consumers are very task-oriented on their mobile phones. At most, they allot a minute or two to check a price, get a boarding pass, or pay a bill. As a result, digital business professionals must...

      • Downloads: 157
    • For eBusiness & Channel Strategy Professionals

      Report:2014 UK Mobile Banking Functionality Benchmark

      Barclays Tops Our Review Of UK Banks' Mobile Services

      We used our Mobile Banking Functionality Benchmark methodology to evaluate the retail mobile banking services of the seven largest retail banks and building societies in the UK on more than 35...

      • Downloads: 119
    • For eBusiness & Channel Strategy Professionals

      Report:Use Mobile To Engage With In-Store Consumers In China

      Globally, mobile has changed the way consumers shop: They expect both to research and purchase goods on their mobile devices. The biggest sales opportunity in mobile is not driving digital sales, but...

      • Downloads: 69