Forrester Research : Topic :

eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

Reports (1)

1 result in Reports

eCommerce
Home Networking
Consumer Technographics
Customer Experience

For Customer Experience Professionals
Report:The Experiences That Satisfy Consumers, 2009
US Consumers Rate Firms' Web, Phone, And In-Person Interactions
Bruce TemkinApril 14, 2009
How well do experiences meet the needs of customers? Not very well. A survey of more than 4,500 US consumers shows a low level of satisfaction with Web, phone, and in-person interactions across 12...
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eCommerce

For Customer Experience Professionals

Report:The Experiences That Satisfy Consumers, 2009

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