Forrester Research : Topic

eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

Reports (4)

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4 results in Reports

eCommerce Adoption
Kerry Bodine
Consumer Technographics

For Customer Experience Professionals
Report:What Consumers Want On Travel Web Sites
Kerry BodineFebruary 22, 2008
Forrester asked more than 5,000 online consumers about the content and functionality they'd most like on a variety of industry Web sites. In this document, we take a closer look at what consumers...
- Downloads: 833
For Customer Experience Professionals
Report:What Consumers Want On Media Web Sites
Kerry BodineFebruary 22, 2008
Forrester asked more than 5,000 online consumers about the content and functionality they'd most like on a variety of industry Web sites. In this document, we take a closer look at what consumers...
- Downloads: 528
For Customer Experience Professionals
Report:What Consumers Want On Bank Web Sites
Kerry BodineFebruary 22, 2008
Forrester asked more than 5,000 online consumers about the content and functionality they'd most like on a variety of industry Web sites. In this document, we take a closer look at what consumers...
- Downloads: 923
For Customer Experience Professionals
Report:What Consumers Want On Consumer Electronics Web Sites
Kerry BodineFebruary 19, 2008
Forrester asked more than 5,000 online consumers about the content and functionality they'd most like on a variety of industry Web sites. In this document, we take a closer look at what consumers...
- Downloads: 497

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eCommerce

Refine your results

Industry

For Customer Experience Professionals

Report:What Consumers Want On Travel Web Sites

For Customer Experience Professionals

Report:What Consumers Want On Media Web Sites

For Customer Experience Professionals

Report:What Consumers Want On Bank Web Sites

For Customer Experience Professionals

Report:What Consumers Want On Consumer Electronics Web Sites

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