eCommerce

eCommerce refers to activities in which businesses — or consumers — use the Internet to identify supplies, select products and services, complete financial transactions, and/or obtain services. Delivery may occur online or outside of the Internet. Research coverage includes eCommerce platforms and technologies and mobile eCommerce.

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3 results in Reports

  • eCommerce Platforms & Technologies
  • Travel

  • For Application Development & Delivery Professionals

    Report:CRM And eCommerce Converge In A World Of Multiple Touchpoints

    Welcome To The Era Of Agile Commerce

    William BandMay 27, 2011

    Traditional ways of describing multichannel commerce no longer work, because customers don't interact with companies from a channel perspective. Customers now use a rapidly evolving set of devices as...

    • Downloads: 958

  • For eBusiness & Channel Strategy Professionals

    Report:Welcome To The Era Of Agile Commerce

    eBusiness Execs Must Evolve Channel Strategies To Embrace Market Changes

    Brian K. WalkerMarch 11, 2011

    Multichannel commerce is being reborn. Traditional ways of describing multichannel commerce no longer work because customers don't interact with companies from a "channel" perspective. Customers now...

    • Downloads: 3071

  • For Customer Experience Professionals

    Report:Taking In-Person Self-Service From Blah To Brilliant

    In-Person Self-Service Moves From Dull Kiosks To Engaging Interactions

    Kerry Bodine, Tamara MendelsohnJuly 30, 2007

    While most digital channels have experienced significant innovations over the past few years, in-person self-service still focuses on the same appliance that's been around for more than three...

    • Downloads: 537
 
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