Forrester

For Sales Enablement Professionals

Report:Industry Essential: The US Insurance Market

The US insurance industry is the fifth largest industry sector in the country. The industry generated almost $1.4 trillion in revenues in 2002, yet, on average, it earns less than a penny for every...

• Downloads: 1779

For Sales Enablement Professionals

Report:Industry Essential: The US Retail Banking Market

At the end of 2007, Federal Deposit Insurance Corporation (FDIC)-insured banks in the US held nearly $6.9 trillion in deposits, supported more than 73,000 branches, and employed 1.8 million people....

• Downloads: 1692

For eBusiness & Channel Strategy Professionals

Report:Trends 2011: North American Insurance eBusiness And Channel Strategy

Four Trends Dominate The Agendas Of eBusiness Executives

In 2010, US and Canadian insurers got a bounce back in their step. While the North American insurance industry may still not be dancing with joy, the outlook for the year ahead is a lot brighter than...

• Downloads: 1211

For CIO Professionals

Report:Eleven Steps To The Right Verticals 3.0 Strategy

Refining Vertical Strategies For The Smart Computing Era

Tech vendors are increasingly focusing on vertical industry opportunities — and appropriately so, given Forrester's forecast that industry-specific solutions will represent a rapidly growing...

• Downloads: 1021

For Sales Enablement Professionals

Report:Hot Banking Tech Companies To Watch In 2009

Profiles Of Technology Companies That Address Banking's Changed World

The banking industry is going through its most challenging period since the Great Depression. Bank capital structures are stressed because of write-downs and write-offs, formerly high-flying...

• Downloads: 872

For Sales Enablement Professionals

Report:Taking Industry Vertical Marketing To The Web

Lessons From 100 Site Visits And One Excellent Example

IT buyers rate vendor Web sites as one of the most important information sources they use when researching technology purchases. Vendors, too, are increasingly trumpeting industry solutions on their...

• Downloads: 1022

For Sales Enablement Professionals

Report:Hot Insurance Tech Companies To Watch In 2009

Profiles Of Technology Companies That Are Reinventing Insurance IT

Ready or not, the insurance industry is gearing up for some big changes. In 2008, insurers are being tested by a Wall Street collapse that tanked investment portfolios, driving business structural...

• Downloads: 901

For eBusiness & Channel Strategy Professionals

Report:Industry Essential: The US Insurance Market, 2011

Insurance Transformation Exposes Key Opportunities For Technology Vendors

The US insurance industry represents 3.2% of gross domestic product (GDP) and generated nearly $1 trillion in revenues in 2009, but even with that big number, premium growth has been declining for...

• Downloads: 1140

For eBusiness & Channel Strategy Professionals

Report:Hot Banking Tech Companies To Watch In 2010

The banking industry turned the corner during the third quarter of 2009. US banks posted a $2.8 billion profit, a big improvement over the $4.3 billion loss in the prior quarter, while the rising...

• Downloads: 918

For eBusiness & Channel Strategy Professionals

Report:Trends 2012: North American Insurance eBusiness And Channel Strategy

The Age Of The Customer Drives Four Insurance eBusiness Mega Trends

Four market forces are putting the squeeze on insurance eBusiness professionals in 2012. What should eBusiness and channel strategy executives be thinking about as they forge ahead this year? This...

• Downloads: 1106
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For eBusiness & Channel Strategy Professionals

Report:How US Insurance Customers Use Different Channels

Right-Channeling Delivers Big Business Impact For US Insurers

Insurance eBusiness and channel professionals are on the front lines of executing the carrier's business strategy: growing the business while controlling costs. But in a market with increasing price...

• Downloads: 1083

For Sales Enablement Professionals

Report:Demand Insights: Predictive Analytics In The Financial Services Sector

How IBM Helps Banks And Insurers Get The Business They Really Want

Banks and insurers do a great job acquiring customers, but they fall down when it comes to cross- and upselling other services. Few financial services institutions even know if the customers they...

• Downloads: 923

For eBusiness & Channel Strategy Professionals

Report:The Future Of Insurance Is Mobile

Vision: The Mobile Insurance Strategy Playbook

Hold on tight — the business of insurance is changing, in large part due to customer demand for better experiences. What's fueling this changing demand? Mobile devices are everywhere, mobile...

• Downloads: 1084
• Comments: 2
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For eBusiness & Channel Strategy Professionals

Report:Hot Insurance Tech Companies To Watch In 2010: Q2 Update

Effective vertical strategies are becoming more critical for tech vendors as they try to address the core business problems — not just the pure technical problems — of their customers....

• Downloads: 822

For eBusiness & Channel Strategy Professionals

Report:US Online Insurance Forecast, 2010 To 2015

US Online Insurance Sales Will Grow Steadily Through 2015

In 2010, online motor and home insurance sales in the US grew to $8.4 billion, which represents less than a 4% share of insurance sales in these two categories. What's behind that online single-digit...

• Downloads: 982

For eBusiness & Channel Strategy Professionals

Report:Hot Banking Tech Companies To Watch In 2010: Q2 Update

Focusing on solving the core industry-specific business problems is the next big wave in the tech industry. Nowhere is it more evident of technology's unique role in solving business problems than in...

• Downloads: 740

For Sales Enablement Professionals

Report:Hot Banking Tech Companies To Watch In 2009: Q2 Update

The banking industry continues to suffer from the global recession and backlash from last fall's financial crisis. While it's tempting to believe that bank-related technology investment is dead,...

• Downloads: 607

For eBusiness & Channel Strategy Professionals

Report:Hot Insurance Tech Companies To Watch In 2010

The insurance industry toughed it through the darkest days of the downturn by focusing on two perennial business themes — cutting costs and driving efficiency. But as the economy returns to...

• Downloads: 767

For Sales Enablement Professionals

Report:Understanding How Financial Services Firms Manage Tech Buying In A Downturn

The North American financial services industry — which includes banking, insurance, and capital markets — spends a lot on technology. But with the big downturn in financial services...

• Downloads: 744

For Sales Enablement Professionals

Report:North American Insurance IT Spending In 2008

The insurance industry is contending with a tough market in 2008. Declining premium growth, a bear market, and larger Q1 incurred losses are making insurers more pessimistic this year than last, and...

• Downloads: 778

For Sales Enablement Professionals

Report:North American Bank IT Spending In 2008

Tech Marketers Must Address Five Key Needs To Help Banks Get Back To Basics

The outlook for the North American banking industry is gloomy, requiring banks to be more judicious with their funds. Even in this morose environment, banks are planning on increasing their spending...

• Downloads: 757

For Enterprise Architecture Professionals

Report:Emerging Technology Vendors That Insurance Enterprise Architects Should Watch In 2012

New Wave Of Vendors Bolsters Support Of Insurance Business Capabilities

Insurance enterprise architects are embracing their role in aligning technology and business strategies. In 2011, that alignment is even more important as insurers see markets firming as a result of...

• Downloads: 809

For Sales Enablement Professionals

Report:North American Insurance IT Spending In 2009

Despite Gloom, Most North American Insurer Budgets Remain Stable

The North American insurance industry is still plowing forward in an economy that fell completely off the rails during the third quarter of 2008. This year, insurers are tackling the impacts of a...

• Downloads: 745

For eBusiness & Channel Strategy Professionals

Report:Tech Opportunities In The North American Insurance Industry

Emerging Technologies Spur New Insurer Thinking And New Vendor Applications

North American insurers are reorienting from business as usual, where actuaries and underwriter drive product creation and sales, to a "business-as-unusual" model in which insurers sell a customer...

• Downloads: 806

For Sales Enablement Professionals

Report:Hot Insurance Tech Companies To Watch In 2009: Q2 Update

The past year has tested the mettle of the insurance industry. Insurers like The Hartford Financial Services Group and Lincoln National Group converted to bank holding companies to take advantage of...

• Downloads: 561