Eveline Oehrlich

VP, Research Director serving Infrastructure & Operations PROFESSIONALS

Eveline serves Infrastructure & Operations Professionals. Covering BT & IT Operations and service delivery, her current research focuses on the implementation of best practices around people, processes and technology to advance BT & IT Operations teams into the age of the customer. Her coverage includes service management from a holistic or partial perspective, including topics such as Service Portfolio Management, Technology Business Management and many other aspects of BT and IT.

Eveline delivers strategic guidance to Forrester's vendor and end user clients. She helps enterprises manage their networks and systems, define key projects that focus on IT service management, and bridge IT to the lines of business. Eveline has more than 25 years of experience working with IT organizations in the definition and development of the service delivery processes and the implementation of service management as a practice inside enterprise organizations.

Previous Work Experience

Eveline came to Forrester from Hewlett-Packard. Most recently, she was the director of competitive intelligence and worked across many functional areas such as marketing, pre-sales and R&D in HP Software organization. Prior to her work with HP Software, she worked as an IT consultant inside HP's IT organization.

Education

A native of Germany, Eveline has a master's degree in computer information systems from Colorado State University.

Eveline Oehrlich's Research

  • For Infrastructure & Operations Professionals

    Report: Case Study: LBS-West Delivers Guaranteed Service Levels To Workforce

    Ensuring that business stakeholders, business users, and sales resources have every tool at their disposal and every roadblock removed in their commitment to win, serve, and retain customers is ...

    • Downloads: 35
  • For Infrastructure & Operations Professionals

    Report: Key ITSM SaaS Solution Capabilities

    This workbook supports the "Market Overview: IT Service Management SaaS Tools Update 2014" Forrester report and describes each vendor's ITSM SaaS capabilities in detail.

    • Downloads: 17
  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management SaaS Tools Update, 2014

    IT service management (ITSM) software-as-a-service (SaaS) solutions have been widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology s...

    • Downloads: 365
  • For Infrastructure & Operations Professionals

    Report: Execute The Five Key Processes Of The Business Technology Resiliency Life Cycle

    This report outlines Forrester's solution for infrastructure and operations (I&O) leaders responsible for developing and implementing the core processes that support business technology (BT) res...

    • Downloads: 236
  • For Infrastructure & Operations Professionals

    Report: Five Concerted Steps To Maximize The Business Value Of IT

    Today's infrastructure and operations (I&O) leaders often feel like they are in a Catch-22. They are under constant pressure to lower their operating costs, yet new business expectations demand ...

    • Downloads: 406
  • For Infrastructure & Operations Professionals

    Report: Market Overview: IT Service Management Support Tools

    The service desk market generated more than $1.3 billion in 2008 and is expected to grow at about 10%. This market segment has experienced very little innovation in the past few years. The goals...

    • Downloads: 3022
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Data Center Automation, Q2 2008

    Data center automation (DCA) solutions allow IT organizations to automate a variety of workflows that support configuration and change management processes across IT infrastructure. In Forrester...

    • Downloads: 2109
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: IT Asset Life-Cycle Management, Q2 2009

    In Forrester's 81-criteria evaluation of IT asset life-cycle management (ITALM) vendors, we found that CA and BMC Software came out on top because of their strong end-to-end offerings and their ...

    • Downloads: 2023
  • For Infrastructure & Operations Professionals

    Report: The Low-Hanging Fruit That Service Operations Teams Should Consider Now

    Some IT organizations are confident that they can weather the storm of our current economic situation. Others believe they can maintain their current staffing level, and some are saying that the...

    • Downloads: 1534
  • For Infrastructure & Operations Professionals

    Report: Building The IT Infrastructure And Operations Balanced Scorecard

    "You can't manage what you can't measure" is the stated adage, but when it comes to infrastructure and operations (I&O), what to measure is the first challenge. Many firms don't know which metri...

    • Downloads: 2202
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