March 10, 2009 |
| 8:30 a.m.-9:00 a.m. |
Breakfast Reception And Networking
|
| 9:00 a.m.-9:15 a.m. |
Welcome, Introductions, And Expectations
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| 9:15 a.m.-10:00 a.m. |
An Introduction To The IT Balanced Scorecard
- Kaplan & Norton's original Balanced Scorecard
- The IT Balanced Scorecard
- It all starts with strategy
- A management and measurement system
|
| 10:00 a.m.-11:00 a.m. |
Strategy Maps: A Picture Of Your Stategy
- Strategy maps explained
- A generic IT strategy map
- Linkages are key
- Build your strategy map
|
| 11:00 a.m.-11:15 a.m. |
Break
|
| 11:15 a.m.-12:15 p.m. |
The IT Value Perspective
|
| 12:15 p.m.-12:45 p.m. |
The User Perspective
|
| 12:45 p.m.-1:30 p.m. |
Lunch
|
| 1:30 p.m.-2:00 p.m. |
The Operational Excellence Perspective
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| 2:00 p.m.-2:30 p.m. |
The Future Orientation Perspective
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| 2:30 p.m.-3:15 p.m. |
The IT Balanced Scorecard: Real World Applications
- The IT Balanced Scorecard as a transformational tool
- The IT Balanced Scorecard in the context of an enterprise scorecard
|
| 3:15 p.m.-3:30 p.m. |
Break
|
| 3:30 p.m.-4:00 p.m. |
Cascading The Balanced Scorecard
- The Applications Scorecard
- The Operations Scorecard
|
| 4:00 p.m.-4:30 p.m. |
The Scorecard Project: How To Get Started And Lessons Learned
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| 4:30 p.m.-5:00 p.m. |
Final Words, Questions, And Wrap-Up
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The IT Balanced Scorecard
Craig Symons, Forrester, Speaker
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