October 5, 2009 |
| 8:30 a.m.-9:00 a.m. |
Breakfast Reception
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| 9:00 a.m.-9:15 a.m. |
Introduction And Expectations
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| 9:15 a.m.-10:15 a.m. |
Outsourcing Market Size And Trends
- Sizing the outsourcing market
- Service client buying behavior
- What is working — and not working — in outsourcing deals?
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| 10:15 a.m.-11:00 a.m. |
The Evolving Service Provider Landscape
- "Offshore" Outsourcing Trends and Market Dynamics
- Evolution of the infrastructure management provider landscape
- Key client condiserations for dealmaking and long-term provider selection
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| 11:00 a.m.-12:00 p.m. |
Cloud IT Services — Real Value Or Just Vapor?
- Enterprise interest in cloud services is growing
- And what are "cloud services" anyway?
- IT service providers are positioning to enable enterprise cloud services
- IT services decision-makers should assess cloud capability and strategy for long-term deals
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| 12:00 p.m.-1:00 p.m. |
Lunch
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| 1:00 p.m.-3:00 p.m. |
Build The Foundation For Deal Health With Internal Preparation (Before Ink Hits The Paper)
- Outsourcing deal success is preceded by internal strategy setting and preparation
- Using an outsourcing advisory firm to help architect a healthy deal
- Use the RFP to build a transformation roadmap (and manage enterprise risk)
- Managing service level obligations
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| 3:00 p.m.-4:45 p.m. |
Transformation Management And Sourcing Deal Governance (It's Not Rocket Science It's Harder)
- What is transition/transformation?
- Planning for transformation and governance
- Key myths — and five major challenges — associated with implementing multiprovider environments
- Tactics for successful deal implementation, risk management, and governance
- Managing organizational change
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| 4:45 p.m.-5:00 p.m. |
Final Q&A And Wrap-Up
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Outsourcing And Offshoring IT Infrastructure Services: A Working Session For Those On Or Considering The Journey
Paul Roehrig, Ph.D., Forrester, Speaker
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