Service Management ¿ Unlocking Innovation through Visibility. Control. Automation¿

• Today organizations are looking to industrialize operations and assure delivery of high quality, cost effective services. Learn how IBM Service Management provides an integrated service management foundation, through a broad collection of modular plug-in functions, and the combination of extensive Business and IT Operations expertise needed to achieve the vision of closed-loop, service life-cycle management.
• Learn how IBM Service Management helps you Unlock Innovation, how organizations have implemented Service Management and their experiences, and how you can get started today.

What's the best path to business success today? A recent IBM survey of more than 700 CEOs points to a clear answer: innovation. Through innovative products and services, organizations can distinguish themselves from competition, increase market share, and generate new revenue streams¿all essential elements of business success.

This presentation shows how Tivoli software enables organizations to deliver quality service by providing visibility, control and automation of the service management process--visibility to see and understand the workings of their business; control to effectively manage their business, minimize risk, and protect their brand; and automation to optimize their business, reduce the cost of operations and deliver new services more rapidly.

• Benefits of Service Management
• Where, and how, to start

Deciding where to focus when starting to implement Service Management can be overwhelming. A key element to a successful project is to assess where you are today. The IBM Service Management Visibility, Control & Automation Assessment Tool can help you identify your service management priorities in three critical areas:

• Visibility: Do you have the visibility you need to see your business and make decisions that support your bottom line?
• Control: Do you have the solutions in place to effectively address your compliance needs and minimize risk?
• Automation: Are you doing all you can to improve your operational efficiencies?

Take home a printout of your readiness assessment and get a better view on how to start industrializing your operations.

• Information technology is now an integral part of business process, blurring the lines between business and IT.
• Industrialization of business and IT processes is a must to assure cost effective and timely service delivery with high quality.
• Real-world case studies will show how customers have improved visibility, control and automation thereby industrializing operational processes across facilities, production, IT operations and beyond.