October 22, 2009 |
| 9:00 a.m.-10:00 a.m. |
Registration And Refreshments In The Solutions Showcase
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| 10:00 a.m.-10:15 a.m. |
Welcome And Setting The Stage
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| 10:15 a.m.-10:55 a.m. |
Keynote: The Future Of IT Services — Road Map, Roadblock, or Roadkill?
Christine Ferrusi Ross, Forrester, Speaker
The merging of software and services and the emergence of cloud computing will radically recast the IT services industry over the next three years. New suppliers will emerge, and many current providers will face consolidation. But making consulting or outsourcing decisions today based on a provider’s planned investments or an industry’s potential direction can be a time-wasting rathole. Yet, ignoring the changes will leave you locked into bad contracts with underperforming or obsolete providers. This keynote will show sourcing and vendor management professionals how the market for IT services is morphing, what those changes mean over the next three years, and how customers can leverage the upheaval to add value to their organizations.
- How will the shifting economics of the industry affect firms’ use of IT services?
- What are the key risks SVM professionals should mitigate in services contracts?
- How will relationships between IT services firms and clients change as the market evolves?
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| 10:55 a.m.-11:35 a.m. |
Industry Keynote: Skandia
Catherine Tye, Skandia Group, Speaker
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| 11:35 a.m.-12:00 a.m. |
Morning Networking Break In The Solutions Showcase
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| 12:00 p.m.-12:40 p.m. |
Industry Keynote: Unilever
Mike Royle, Unilever, Speaker
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| 12:40 p.m.-1:20 p.m. |
Platinum Keynote: Verizon Business
Robin Schlee, Verizon Business, Speaker
The “New Normal” Embracing Exponential Change In Global Business And Communications
- Please join Robin as he shares Verizon Business' perspective of changing operating models, cost efficiencies emerging in global enterprises and how to accelerate business performance.
- Hear ideas and experiences on internal vs. external sourcing, operating model options and managing organisational culture change.
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| 1:20 p.m.-2:30 p.m. |
Lunch In Restaurant And Dessert In The Solutions Showcase
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| 2:30 p.m.-3:15 p.m. |
Track Session
Track A: Extracting The Next Level Of Value From Offshore
Reevaluating Your Offshore Strategy: Are You Still Getting The Most Value?
Sudin Apte, Analyst, Forrester
Track B: Multisourcing: Sourcing Nirvana Or Highway To Governance Hell
Unleashing Multisourcing’s Promise
Euan Davis, Analyst, Forrester
Track C: Emerging Software Tools Enable Next-Generation Sourcing
The Emerging SVM Software Landscape
Patrick Connaughton, Analyst, Forrester
Duncan Jones, Vice President, Principal Analyst, Forrester
Track D: Sourcing Strategies For SaaS And Cloud
What SaaS’ Evolving Landscape Means For Sourcing
Liz Herbert, Principal Analyst, Forrester
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| 3:15 p.m.-3:20 p.m. |
Intermission
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| 3:20 p.m.-3:50 p.m. |
Guest Executive Forum: Sun Microsystems
Albert Triola, Sun Microsystems, Speaker
Multisourcing In Practice – Remote Monitoring & Management Adds Value When Sourced Separately
In this presentation Albert Triola, Vice President EMEA, will give examples of how businesses have reduced IT management and infrastructure costs by leveraging Remote Monitoring & Management (RMM) within their Multisourcing strategies. Albert will look at:
- What is Remote Monitoring & Management?
- Who can benefit from utilizing RMM in their multisourcing strategies?
- What are the tradeoffs to consider when comparing between RMM and in-house sourcing?
- How to select a vendor and plan for RMM within a Multisourcing strategy?
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| 3:20 p.m.-3:50 p.m. |
Guest Executive Forum: ValueShore
Daniel Naoum, ValueShore, Speaker
Why Spain, Your ValueShore Destination
- Why do we need global sourcing strategies?
- How nearshoring and offshoring strategies can be complimentary?
- Is Spain a credible nearshore destination?
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| 3:50 p.m.-4:20 p.m. |
Afternoon Networking Break In The Solutions Showcase
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| 4:20 p.m.-5:05 p.m. |
Track Session
Track A: Extracting The Next Level Of Value From Offshore
Managing Outcome-Based Outsourcing Relationships
Bill Martorelli, Principal Analyst, Forrester
Track B: Multisourcing: Sourcing Nirvana Or Highway To Governance Hell
Multisourcing Without Letting The Vendor Inmates Run The Governance Asylum
John McCarthy, Vice President, Principal Analyst, Forrester
Andrew Parker, Analyst, Forrester
Track C: Emerging Software Tools Enable Next-Generation Sourcing
How To Get Your Suppliers On Board With Performance Management
Patrick Connaughton, Analyst, Forrester
Track D: Sourcing Strategies For SaaS And Cloud
Selecting And Governing Cloud Service Engagements
Paul Roehrig, Ph.D., Analyst, Forrester
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| 5:05 p.m.-5:10 p.m. |
Intermission
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| 5:10 p.m.-6:00 p.m. |
Keynote Panel: Doing A Telecom Services Deal That Fits — Today and Tomorrow
Brownlee Thomas, Ph.D., Forrester, Speaker
Companies need telecom services deals that meets both short- and longer-term goals — cost savings and flexibility. You always need the best prices for services rendered but you also want the right dose of flexibility built into your contract to avoid unpleasant surprises, like paying for what you don’t need or paying more than you expected over time. Telecom service contracts are notorious for being unfriendly and unforgiving to buyers, so it’s important to get the deal right the first time. This keynote panel discussion with your enterprise sourcing and vendor management peers will share insights and practical strategies for achieving successful, right-fit telecom services deals:
- What does a best-practice telecom deal look like?
- What are the most important future trends in telecom services that buyers need to understand when negotiating their contracts?
- What are the right negotiation and vendor management techniques to ensure flexibility over time?
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| 6:00 p.m.-7:00 p.m. |
Networking Reception In The Solutions Showcase
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October 23, 2009 |
| 8:30 a.m.-9:00 a.m. |
Registration And Refreshments In The Solutions Showcase
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| 9:00 a.m.-9:10 a.m. |
Opening Remarks
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| 9:10 a.m.-9:55 a.m. |
Keynote: Software Licensing In 2010 — The Empires Strike Back?
Duncan Jones, Forrester, Speaker
Before the recession, the major software vendors held all of the negotiating cards, but the balance of power shifted back toward the buyers in 2009 — the economy, the scarcity of discretionary projects, the emergence of SaaS, and open source alternatives made traditional ISVs hungrier. Also, paradoxically, customers’ increased satisfaction with their current software versions has them asking if they really need to pay for rights to regular upgrades. All of these changes in the software market have buyers asking: Will this trend continue in 2010, or will software vendor failures and acquisitions actually reduce buyer choice and turn it back to a seller’s market? This keynote will discuss that issue, including key questions:
- What industry trends will affect software negotiations in 2010?
- What should buyers expect from their incumbent software vendors in 2010 and beyond?
-What concessions will software vendors offer, and what will they expect in return?
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| 9:55 a.m.-10:40 a.m. |
Industry Keynote
Mark Kobayashi-Hillary, Independent Author, Introducer
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| 10:40 a.m.-11:25 a.m. |
Morning Networking Break In The Solutions Showcase
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| 11:25 a.m.-12:10 p.m. |
Keynote: Sourcing Implications For Infrastructure & Outsourcing Initiatives
Simon Yates, Forrester, Speaker
Every year is a recession in IT Infrastructure and Operations, but the economic downturn has turned up the heat on infrastructure teams to drive down costs and improve efficiency like never before.
To meet ever more aggressive cost reduction and efficiency targets, IO teams are focusing on the consolidation of data center facilities, leveraging virtualization technology to improve server and storage utilization rates, implementing and upgrading IT management tools to increase automation levels and ultimately seeking outsourcing opportunities through traditional infrastructure outsourcing, colocation and the cloud.
For SVM professionals, keeping pace with so many long-term, large CAPEX and OPEX projects is a challenge -- especially when application and software projects consume so much of your time.
This keynote will provide you with an overview of infrastructure trends and the implications on soucing and vendor management professionals and answer these questions:
- What are the major infrastructure initiatives and strategies that you need to be aware of?
- What role should SVM professionals play in supporting and enabling the success of these projects?
- What are the long term trends in infrastructure and how important will cloud computing really be?
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| 12:10 p.m.-1:30 p.m. |
Lunch In Restaurant And Dessert In The Solutions Showcase
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| 1:30 p.m.-3:15 p.m. |
Track Session
Track A: Extracting The Next Level Of Value From Offshore
Getting Offshore Governance And Vendor Management Right
John McCarthy, Vice President, Principal Analyst, Forrester
Tim Sheedy, Senior Advisor, Forrester
Track B: Multisourcing: Sourcing Nirvana Or Highway To Governance Hell
Crafting An Effective Multisourcing Contract
Euan Davis, Analyst, Forrester
Bill Martorelli, Principal Analyst, Forrester
Track C: Emerging Software Tools Enable Next-Generation Sourcing
Best Practices For SVM Software Selection And License Negotiation
Patrick Connaughton, Analyst, Forrester
Duncan Jones, Vice President, Principal Analyst, Forrester
Track D: Sourcing Strategies For SaaS And Cloud
Building Healthy Cloud And SaaS Deals
Liz Herbert, Principal Analyst, Forrester
Paul Roehrig, Ph.D., Analyst, Forrester
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