Workshop, October 15, 2009, London, GB

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Agenda By Day

October 15, 2009
		Social Computing: Tapping Into The Power Of Connected Customers Rebecca Jennings, null, Forrester
08:30-09:00		Breakfast Reception
09:00-09:15		Introductions And Expectations
09:15-10:00		Introduction To Social Computing And The Groundswell
10:00-10:15		Break
10:15-10:45		Listening To Your Customers
10:45-11:30		Talking With Your Customers
11:30-12:30		Exercise: Plan And Create A Blog
12:30-13:30		Lunch
13:30-14:00		Energizing Your Customers
14:00-14:30		Helping Your Customers Support Each Other
14:30-15:00		Embracing Your Customers To Drive Innovation
15:00-15:15		Break
15:15-15:45		How To Determine Appropriate Metrics
15:45-16:45		Exercise: Creating Your Social Computing Strategy

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