Forrester: - Making Leaders Successful Every Day

March 10, 2009

The IT Balanced Scorecard
Craig Symons, Vice President, Principal Analyst, Forrester

8:30 a.m.-9:00 a.m.

Breakfast Reception And Networking

9:00 a.m.-9:15 a.m.

Welcome, Introductions, And Expectations

9:15 a.m.-10:00 a.m.

An Introduction To The IT Balanced Scorecard

10:00 a.m.-11:00 a.m.

Strategy Maps: A Picture Of Your Stategy

11:00 a.m.-11:15 a.m.

Break

11:15 a.m.-12:15 p.m.

The IT Value Perspective

12:15 p.m.-12:45 p.m.

The User Perspective

12:45 p.m.-1:30 p.m.

Lunch

1:30 p.m.-2:00 p.m.

The Operational Excellence Perspective

2:00 p.m.-2:30 p.m.

The Future Orientation Perspective

2:30 p.m.-3:15 p.m.

The IT Balanced Scorecard: Real World Applications

3:15 p.m.-3:30 p.m.

Break

3:30 p.m.-4:00 p.m.

Cascading The Balanced Scorecard

4:00 p.m.-4:30 p.m.

The Scorecard Project: How To Get Started And Lessons Learned

4:30 p.m.-5:00 p.m.

Final Words, Questions, And Wrap-Up