Forrester: - Making Leaders Successful Every Day

Rob Alexander
Executive Vice President, Chief Information Officer, and Head of Enterprise Customer Management
Capital One Financial Corporation

Walter W. Bettinger II
President and Chief Operating Officer
Charles Schwab & Co.

Bill Doyle
Vice President, Principal Analyst
Forrester Research

Benjamin Ensor
Vice President, Research Director
Forrester Research

Thomas N. Mangan
Consulting Organization Leader
Acxiom

Harley Manning
Vice President, Research Director
Forrester Research

William Pieroni
Operations Vice President
State Farm

Frederick F. Reichheld
Founder of Bain's Loyalty Practice and Creator of Net Promoter Score (NPS)
Bain & Company

Sylvia Reynolds
Chief Marketing Officer
Wells Fargo

Brad Strothkamp
Principal Analyst
Forrester Research

Cece Sutton
Executive Vice President and Head of Retail and Small Business Banking
Wachovia

Blake Cahill, Visible Technologies
Jim Dicso, LivePerson
Mike Dumbroski, Communispace
Stacy Harris, AdCenter
Dale Hursh, SmartSearch Marketing
Stevenson E. Jones, National City
Charlie Lougheed, National City
Craig Macdonald, Covario
Tim McAlpine, Currency Marketing
James McGuire, RBC Financial Group
Matt Naeger, IMPAQT
Jim Nail, Cymfony
Kelli M. Negro, Charles Schwab & Co.
Brian Schlessinger, The Nielsen Company
Patrick D. Smith, Wachovia
Joey Wilson, Sapient
Amy Worley , H&R Block
Alex Wright, Draftfcb

Josh Bernoff, Sr VP - Idea Development
Elizabeth Boehm, Principal Analyst
Lisa Bradner, Principal Analyst
Megan Burns, Senior Analyst
Alyson Clarke, Senior Analyst
Bill Doyle, Vice President, Principal Analyst
Vidya L. Drego, Senior Analyst
Dave Frankland, Principal Analyst
Dia Ganguly, Principal Analyst
Catherine Graeber, Principal Analyst
Emmett Higdon, Senior Analyst
Margaret Houghton, Senior Analyst
Peter Kim, Senior Analyst
Harley Manning, Vice President, Research Director
Craig Menzies, Vice President, Research Director
Jeremiah K. Owyang, Vice President, Research Director
Ted Schadler, Vice President, Principal Analyst