Forrester: - Making Leaders Successful Every Day

Event Overview

Forrester Research will be expanding the Financial Services Forum this year, applying the same principles across all industries. The event in its new form is Customer Experience Forum 2009, "The Customer Experience Journey: Keeping Momentum In A Downturn," taking place June 22-23, 2009 in New York.

For our clients in the financial services industry, we are offering a financial services spotlight track, "Customer Experience For Financial Services Companies." We are also pleased to include F. William McNabb III, President and Chief Executive Officer at Vanguard, and Wayne Peacock, EVP of Enterprise Business Operations at USAA, among our roster of distinguished keynote speakers.

» Learn more about Customer Experience Forum 2009