For IT Infrastructure & Operations Professionals

How To Successfully Implement Network Access Control

Overcoming The Common Pitfalls Of NAC

by Simon Yates, October 10, 2008

Today's security professionals are faced with the challenge of extending application and data access to an increasing mix of users, supporting mobile workers, and remaining compliant to corporate and regulatory compliance requirements. Thankfully, network . . .

For CIOs

CIOs: Mind The Offshore Polarization Risks

by Alex Cullen, October 10, 2008

Organizations either heavily vested in or currently selecting Indian services providers face an interesting dilemma: Your provider may not need you anymore — or, it may soon no longer exist. A period of rapid polarization of the Indian service provider . . .

For Sourcing & Vendor Management Professionals

Sourcing In The Shadow Of Terrorism

Firms Need To Audit Their Suppliers' Security And Business Continuity Plans

by Sudin Apte, John C. McCarthy, October 10, 2008

Over the past six months, there has been a steady increase in the number of terrorist attacks in India. Over time, continued political turmoil may force more firms to implement an "India Plus One" offshore sourcing strategy. However, in the short term, . . .

For Application Development & Program Management Professionals

An Interoperable And Federated SOA Platform Strategy Matters To App Dev Pros, Too

by Mike Gilpin, October 10, 2008

Service-oriented architecture (SOA) silos are a thorn in the side of application development professionals, but new SOA strategies can alleviate some of that pain. Through federated SOA, a solution is around the corner, but it will require app dev pros . . .

For Marketing Leadership Professionals

The Social Technographics® Profile Of European Parents

by Mary Beth Kemp, October 10, 2008

Today's parents are a little behind the curve in Social Computing adoption. That said, moms are keen Joiners and dads are absorbed Spectators. Brands looking to connect to parents should begin to plan their social media strategy. Why? Parents are an interesting . . .

For CIOs

IT Demand Management And The PMO

The PMO Is Both Part Of And A Precursor To IT Demand Management

by Bobby Cameron, October 10, 2008

IT demand management (IT DM) is today's leading-edge practice for managing the relationship between IT and the business. It builds on the capabilities of the project/program/portfolio management office (PMO) that most firms have in place, adding performance, . . .

For Customer Experience Professionals

Fixing Known Usability Problems Pays Off

by Megan Burns, October 10, 2008

Web site design case studies, articles, and consulting projects provide irrefutable evidence that companies that fix known usability problems — like those in Forrester's Web Site Review methodology — see a boost in site success metrics. Customer experience . . .

For Business Process & Applications Professionals

Coping With SAP's Pricey Maintenance Hike

The Single-Tiered Enterprise Support Offering Is Not Without Merit, But Customers Need A Strategy To Contain SAP Costs

by R "Ray" Wang, October 10, 2008

SAP's July 16, 2008 decision to move to a single-tiered 22% maintenance model raises concern for business process and applications professionals. While the new model does offer some new benefits like upgrade support and end-to-end operations support, . . .

For Business Process & Applications Professionals

Forrester's SAP Enterprise Support Value Calculator  (98 KB XLS)

by R "Ray" Wang, October 10, 2008

This calculator will help you determine how SAP's maintenance increases will affect your existing software strategy and help inform future SAP oftware ownership decisions.

For CIOs

Governing The Business Technology Service Portfolio

BT Portfolio Management Requires Demand-Supply Governance

by Alexander Peters, Ph.D., October 10, 2008

The business technology service portfolio is a management tool that enables firms to develop a holistic perspective of their technology usage and maximize business value. To develop its potential, IT executives must implement a demand-supply model, making . . .

For Customer Experience Professionals

How Much Will Your Web Site Metrics Improve?

by Megan Burns, October 10, 2008

To help customer experience professionals estimate how far their Web site metrics are likely to move as a result of improvements in the customer experience, we aggregated data on the impact of more than 80 site improvement projects. Our research shows . . .

For Customer Experience Professionals

Best And Worst Of Brand Building Web Sites, 2008

Forrester Applies Its Updated Web Site Brand Review Methodology To The Sites Of 20 Top Brands

by Ron Rogowski, October 10, 2008

How good is the overall experience offered by leading brands' Web sites in 2008? To find out, we graded the sites of 20 top brands using Forrester's updated Web Site Brand Review methodology. Our tests measure how well top sites cater to user needs (Brand . . .

For Consumer Market Research Professionals

Technographics® Insight: The Digital Divide Among US Hispanic Income Groups Narrows Online  (226 KB PPT)

by Tamara Barber, October 9, 2008

This Technographics Insight takes a look at Hispanic technology use in the US. It examines the Hispanics’ device adoption, media use, and online activities by income.

For Consumer Market Research Professionals

Technographics® Survey Highlights: Hispanic Technographics eCommerce And Customer Experience Online Survey, Q3 2008  (310 KB PPT)

by Tamara Barber, October 9, 2008

This highlight deck summarizes the key findings from Forrester's Hispanic Technographics eCommerce And Customer Experience Online Survey, Q3 2008. This deck covers customer experience measures for banks, credit card providers, and retailers; roadblocks . . .

For Enterprise Architecture Professionals

Building Interoperability And Federation Into Your SOA Platform Strategy

by Mike Gilpin, October 9, 2008

As large and heterogeneous enterprises reach greater service-oriented architecture (SOA) maturity, enterprise architects often find that different business areas or domains need different things from an enterprise-level SOA platform. Accommodating these . . .

For Vendor Strategy Professionals

What Telecom Strategists Should Do In The Wake Of Financial Market Chaos

by Mike Cansfield, October 9, 2008

The media is obsessed with the earthquake going on in the financial sector — and with good reason. Assuming the initiatives taken by governments and central banks work, and the banking sector recovers, then they will have solved one problem. But the earthquake . . .

For B2B Market Research Professionals

Enterprise Mobile User Forecast: Mobile "Wannabes" Are The Fastest-Growing Segment

Prepare To Address The Needs Of This New Mobile Enterprise User Segment

by Michele Pelino, October 9, 2008

Today's corporate mobility initiatives in firms are usually centered on policies and tools that focus on mobile employees — mostly traveling information workers and task workers. In turn, mobility vendors are also focusing their products, services, and . . .

For Technology Product Management & Marketing Professionals

Vendors: Prepare For Falling Prices For Enterprise Web 2.0 Collaboration And Productivity Apps

by G. Oliver Young, October 9, 2008

The enterprise Web 2.0 market is experiencing an explosion of activity among enterprises seeking collaboration and productivity improvements. While that explosion is placing Web 2.0 technology in the hands of millions of knowledge workers, cutthroat competition, . . .

For Sourcing & Vendor Management Professionals

New Market Pressures Will Drive Next-Generation IT Services Outsourcing

IT Management Dilettantes Are Squandering Enterprise Resources

by Paul Roehrig, Ph.D., October 9, 2008

Against a background of economic crisis, war, price shocks, natural disasters, and political upheaval, making decisions about IT services for global enterprises is getting more complicated. Regardless of whether you think the daily news points to the . . .

For Technology Product Management & Marketing Professionals

B2B Digital Marketing: A Deep Dive Into Network And Telecommunications Decision-Makers

by G. Oliver Young, October 9, 2008

As social media and Web 2.0 tools redraw the consumer marketing landscape, many questions are arising as to the applicability of these same tools to business-to-business (B2B) marketing. Earlier this year, Forrester surveyed telecommunications and networking . . .

For B2B Market Research Professionals

Vendor Management In The Public Sector  (205 KB PPT)

by Tim Sheedy, October 9, 2008

This data chart examines the latest vendor management data from our Enterprise IT Services Survey, North America And Europe, Q2 2008 as it pertains to the public sector.

For B2B Market Research Professionals

CSC's ResearchNetwork Provides A Road Map To Becoming A Strategic Partner

by TJ Keitt, Brad Bortner, October 8, 2008

Becoming a strategic player within the company is a problem that plagues many business-to-business (B2B) market researchers. Computer Sciences Corporation's (CSC's) ResearchNetwork is a group that has successfully made the transition from tactical entity . . .

For Vendor Strategy Professionals

Service Providers Start To See The Implications Of The Credit Crunch

by Pascal Matzke, Daniel Krauss, October 8, 2008

During recent weeks, we have seen some unprecedented events in the global financial markets that will also have a profound impact on the tech sector, including the services business. Service providers are already seeing their clients and prospects taking . . .

For B2B Market Research Professionals

European Mobile Device And Application Landscape  (206 KB PPT)

by Ellen Daley, October 8, 2008

European firms report on the most popular operating systems, where most of their employees spend their working time, who pays the carrier for voice and data mobile services, and their adoption of various mobile applications.

For Security & Risk Professionals

Case Study: Vodafone UK Uses Business Continuity As A Competitive Advantage

by Stephanie Balaouras, October 8, 2008

In the highly competitive and regulated industry of mobile communications, business continuity preparedness is critical to ensuring the continuous availability of the wireless services and to bringing new services to market as quickly as possible. Vodafone . . .