Forrester

For Sales Enablement Professionals

Report:Industry Essential: Global Retail Industry

eCommerce Revitalization And "Legacy Lifelines" Dominate Retailers' IT Plans Around The Globe

IT spending and interest in new initiatives follows the sun, with optimism waning from Asia Pacific to Europe and then to North America. But retailers across the globe share many priorities —...

• Downloads: 2062

For Application Development & Delivery Professionals

Report:Topic Overview: Supply Chain Management

Supply chain management (SCM) is the business process of managing the complex interaction of products, materials, equipment, labor, and cash as they flow through the supply chain and fulfill customer...

• Downloads: 2256

For Application Development & Delivery Professionals

Report:The Mobile Imperative In Retail And Consumer Goods

Using Mobile Technologies To Enrich Enterprise Interactions With Associates And Consumers

Retail and consumer goods firms face exciting opportunities to deploy mobile apps to fix their age-old problems with shelf availability and to empower their field employees to transcend their...

• Downloads: 1706

For CIO Professionals

Report:Best Practices: Demand Management

Retailers and consumer goods manufacturers with more complex and extended supply chains, more sophisticated market segmentation, and highly empowered consumers face daunting challenges to elegantly...

• Downloads: 1506

For Application Development & Delivery Professionals

Report:Retail Multichannel IT Road Map

How Can Retail IT Support Multichannel Trading Without Ripping And Replacing Everything?

While many retailers still trade via isolated channels, sometimes even referring to the online channel as "store 999," consumers demand a complete shopping experience across channels that includes...

• Downloads: 1534

For Application Development & Delivery Professionals

Report:Think Lean When Doing Application Portfolio Consolidation

Packaged applications, custom-built applications, shrink-wrapped applications, and system software all share a common trait: Mergers, acquisitions, and the passage of time have allowed redundancy and...

• Downloads: 1558

For CIO Professionals

Report:Retail CIOs: Prepare For Retail 2020

Well-Conceived Options For Game-Changing Technologies Will Catapult Your Perceived Value

Retail in Europe and North America is in the eye of a storm. Battered first by the fragmentation of traditional mass markets, then by the challenge of cross-channel interaction, and finally by a...

• Downloads: 1323

For Application Development & Delivery Professionals

Report:Retail Enterprise Apps Evolution

Should Retailers Prolong Their Best-Of-Breed Strategy Or Adopt An Enterprise Suite?

Retailer process and applications professionals face mounting costs for adapting their portfolios of legacy point solutions to support interactions with consumers across channels and manage more...

• Downloads: 1200

For CIO Professionals

Report:Retail Technology Investment Priorities

Which Technologies Should CIOs Drive To Generate Quick Returns For Shareholders?

With the global economy amid financial meltdown, retail CIOs face complex IT choices. Should they continue process improvement initiatives, upgrade their best-of-breed portfolio, or implement a...

• Downloads: 1169

For Application Development & Delivery Professionals

Report:Increase Business Flexibility By Embracing Future Trends

Vision: The Business Applications Playbook

This report outlines the vision aspect of Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. It summarizes the key business...

• Downloads: 1132
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For Sales Enablement Professionals

Report:Industry Essential: Consumer Packaged Goods Industry

The consumer packaged goods (CPG) industry generates revenues of more than $2 trillion annually in the US alone, and the value of global brands is truly daunting with Coca-Cola estimated to have a...

• Downloads: 1168

For Application Development & Delivery Professionals

Report:It's Time To Tame The ERP Integration Beast

Meeting ERP Integration Needs Inside And Outside The Enterprise

Integration challenges are often the foremost obstacle to getting the full value from packaged enterprise resource planning (ERP) solutions. Strategies for overcoming this obstacle vary considerably...

• Downloads: 1156

For Application Development & Delivery Professionals

Report:It's Time To Clarify Your Global ERP Strategy

As enterprise firms restructure through mergers and acquisitions and expand their global presence, they face huge IT and master data synchronization costs in supporting multiple legacy and disparate...

• Downloads: 1089

For Application Development & Delivery Professionals

Report:Use New Supply Chain Visibility Technologies To Improve Customer Service And Return On Assets

Firms in the traded goods sector struggle with fragile and complex extended supply chains that often bring over investment in inventory without improving disappointing customer service. Application...

• Downloads: 1005

For Business Process Professionals

Report:Improving Retail Promotion Execution

Retailers continue to struggle with promotion execution and face hefty financial consequences, including skyrocketing administrative costs, misspent funds, and sales cannibalization. To help, an...

• Downloads: 885

For CIO Professionals

Report:Distributed Enterprise 2.0

CIOs In Consumer-Facing, Distributed Firms Can Capitalize On Cloud Computing

In a desperate effort to maintain the connection with fickle consumers, line-of-business executives and their allies in IT are conspiring to lower the IT drawbridge in order to deliver personalized...

• Downloads: 916

For CIO Professionals

Report:A CIO's Guide To Merger And Acquisition Planning

With corporate restructuring on the rise in the wake of the credit crunch, CIOs risk consignment to mopping-up duties unless they can contribute at a strategic level to deliberations about mergers,...

• Downloads: 1075

For CIO Professionals

Report:The State Of Point-Of-Sale Systems

Retail CIOs Around The World Expect POS To Become More Strategic

Retail IT is challenged to support new cross-channel offerings and the ability to sell services and merchandise not provided in the store itself. It also needs to support rapid innovation in...

• Downloads: 1094

For CIO Professionals

Report:CIOs: Plan Effectiveness Review To Squeeze More Value From ERP Investments

Most CIOs have inherited mature enterprise resource planning (ERP) implementations. As the years pass, the original implementation team disbands, retires, or dies, and the old use cases and best...

• Downloads: 682

For CIO Professionals

Report:IT To BT Transformation: Threats And Opportunities For CIO Reporting Lines

CIOs face many threats and opportunities as they grapple with the IT to BT transformation — including the risk of being sidelined by their line-of-business peers. Forrester surveyed 47...

• Downloads: 608

For CIO Professionals

Report:CIOs: Suggest Pricing And Promotions Technology To Drive Value

Firms — like banks or retailers — that provide services or merchandise in different locations are struggling to respond to consumers that are now much more price-conscious thanks to the...

• Downloads: 652

For CIO Professionals

Report:Inquiry Spotlight: Retail Point-Of-Sale Systems, Q3 2009

Retail line-of-business executives know that technology plays a central role in helping to deliver improved customer service with increased margin. They look to CIOs to push what were once purely...

• Downloads: 695

For Application Development & Delivery Professionals

Report:The Consumer Centricity IT Road Map

Plan For Process Overhaul And Data Management Redesign

Consumer-facing firms like retailers and banks agree that they must offer merchandise and services that are much more in tune with their customers' needs. To do this, they must pay rigorous attention...

• Downloads: 611

For Application Development & Delivery Professionals

Report:Defuse Software License Time Bombs With Software Asset Management

How To Defuse The Software Asset Management Time Bomb In Your Basement

As large firms place ever more critical reliance on software apps and tools, restructure through mergers and acquisitions, and outsource elements of software development and delivery, they face...

• Downloads: 711

For Application Development & Delivery Professionals

Report:Retail Foundation Data

How To Maintain And Exploit Quality Merchandise And Location Data

Given the vastly expanded choice and market transparency, retailers are becoming increasingly dependent on merchandise data to add value to their unique selling proposition. Retailers need to hone...

• Downloads: 604