Wave Report

The Forrester Wave™: CRM Suites For Midsize Organizations, Q1 2015

Salesforce And Microsoft Lead A Mature Field Of Vendors

March 25th, 2015
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Stephen Powers , Fraser Tibbetts , Arelai Ephraim

Summary

In this Forrester Wave evaluation of customer relationship management (CRM) suites for midsize organizations, we identified the 10 most significant CRM suites solutions — Aptean Pivotal CRM, bpm'online, Infor CRM (formerly known as SalesLogix), Maximizer CRM, Microsoft Dynamics CRM, NetSuite, Sage CRM, Salesforce, SAP Cloud for Customer, and SugarCRM — and researched, analyzed, and scored them. This report details our findings on how well each vensdor fulfills our criteria and where it stands in relation to other vendor solutions in order to help application development and delivery (AD&D) professionals supporting CRM operations to select the right partner for their customer engagement initiatives.

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