Trends Report

Build Customer Relationships With Social Customer Care

Customer Conversations Are The Gateway To Social Relationships

December 17th, 2015
Erna Alfred Liousas, null
Erna Alfred Liousas
With contributors:
Mary Pilecki , Brigitte Majewski , Ian Jacobs , Wei-ming Egelman

Summary

How can B2C marketers provide value for customers within social media and cultivate a relationship with them? This report explains how social customer care can help customers in their time of need and provide an opportunity for your firm to fulfill its brand promise.

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