Best Practice Report

Best Practices: Effective Enterprise Fraud Management

Use Machine Learning And Big Data For Cross-Channel Fraud Management

March 31st, 2015
Andras Cser, Vice President, Principal Analyst
Andras Cser Vice President, Principal Analyst
With contributors:
Laura Koetzle , Claire O'Malley

Summary

Security and risk (S&R) professionals working on enterprise fraud management (EFM) can no longer treat fraud as one more cost of doing business. Fraudsters have gotten smarter and sneakier, and customers worldwide demand better fraud protection measures from banks, insurance companies, eCommerce retailers, and government agencies. Forrester has identified the 18 most important best practices in four domains of EFM: oversight, people, processes, and technology. S&R professionals can apply these best practices to all layers of the EFM architecture.

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