Trends Report

The France, Germany, And UK Customer Experience Index, 2015

Benchmarking France, Germany, And UK Brands That Create The Most Loyalty With Their Customer Experience

September 28th, 2015
Joana de Quintanilha, VP, Principal Analyst
Joana de Quintanilha VP, Principal Analyst
With contributors:
Michael Gazala , Gabriella Zoia , Kara Hartig

Summary

Three-quarters of companies want to improve their customer experience (CX) in 2015. Forrester's Customer Experience Index (CX Index™) benchmarks 203 companies that do business in the UK, France, and Germany across eight industries. CX professionals can use this report to learn which companies and industries in these three countries create the most loyalty with their CX and which ones have room for improvement. We also reveal the role of emotion in driving loyalty by country and industry.

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