Trends Report

How To Archive Personalized, Contextualized Web Experiences

Don't Let Compliance Obligations Stall Your Customer Experience Improvement Efforts

September 8th, 2016
Cheryl McKinnon, Principal Analyst
Cheryl McKinnon Principal Analyst
With contributors:
Ted Schadler , Alex Cullen , Nick Hayes , Mark Grannan , Madeline King , Diane Lynch

Summary

Banks, insurance companies, and other firms with heavy compliance obligations are missing opportunities to use modern digital experience platforms. Legal and compliance teams can stifle website innovation if organizations can't capture client-facing content for discovery or regulatory purposes. This report highlights pain points in capturing componentized, personalized websites and reveals fresh approaches that enterprise architecture (EA) professionals can take to close the compliance gap.

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