Trends Report

2017 Customer Service Trends: Operations Become Smarter And More Strategic

January 27th, 2017
Kate Leggett, VP, Principal Analyst
Kate Leggett VP, Principal Analyst
With contributors:
Stephen Powers , Ian Jacobs , Chad Rafferty , Kara Hartig

Summary

In the age of the customer, your customers decide how customer-centric your company is. Customers expect easy, effective, deeply personal service, and this is shaping customer service technology priorities. This report summarizes the top 10 customer service trends for 2017 that application development and delivery (AD&D) pros supporting customer service operations must pay attention to in order to deliver customer service excellence.

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