Trends Report

Artificial Intelligence Supercharges Speech Analytics

Drive Marketing, Sales, And Service Improvements With Deeper Insights

January 1st, 2018
Kjell Carlsson, PhD, null
Kjell Carlsson, PhD
With contributors:
Srividya Sridharan , Ian Jacobs , Mike Gualtieri , Emily Miller

Summary

Enterprises can extract an unprecedented level of business insight from customer conversations thanks to new advancements in artificial intelligence (AI). A new generation of AI-enhanced speech analytics apps are surfacing more valuable, actionable insights faster and with greater accuracy. Early adopters are using these apps to dramatically improve sales effectiveness and customer service. This report outlines the opportunity and ways that application development and delivery (AD&D) professionals can leverage AI for speech analytics.

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