How To Report

How To Put Customers Front And Center For Behind-The-Scenes Employees

Three Methods To Connect Behind-The-Scenes Employees To Their Customer Impact

March 14th, 2018
Samuel Stern, null
Samuel Stern
With contributors:
Harley Manning , William Willsea , Shayna Neuburg

Summary

Firms need all employees to contribute to great experience delivery. But for behind-the-scenes employees who lack direct contact with customers, such as the corporate legal team and IT managers, establishing customer-centricity is a tall order. Customer experience (CX) professionals should use each of the three techniques outlined in this report to help connect behind-the-scenes colleagues with their impact and influence on customer experience.

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