Trends Report

The State Of The Document Processing Services Industry 2011

Managed Print Services Show Steady Growth

March 22nd, 2011
Craig Le Clair, Vice President, Principal Analyst
Craig Le Clair Vice President, Principal Analyst
With contributors:
Emily Fowler-Cornfeld , Connie Moore

Summary

Business process professionals continue to recommend that organizations outsource non-core and declining document-intensive processes. At the same time, acceptance of outsourced document processing services (DPS) continues to grow. As a result, DPS — a diverse set of offerings that comprise three distinct segments — is set to grow steadily in aggregate. Hosted repository services, document output services, and managed print services are repositioned service offerings that address the decline of paper through multichannel extensions, development of "corporate solutions," and support of more complete business processes. In addition, business process outsourcers and other players continue to add DPS to their portfolios. The conclusion? Turn to DPS providers as a strategic option for your document-intensive business processes.

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