Trends Report

Prepare For Paper Decline: Offload Output To Document Processing Service Providers

September 20th, 2011
With contributors:
Emily Fowler-Cornfeld , Connie Moore

Summary

Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct service segments — hosted repository, document output, and managed print services (MPS) — continue to address the decline of paper and help organizations tame business processes by using the full spectrum of structured and unstructured content. Technology advances and stiff competition for declining paper volumes have pushed document output providers — which outsource commercial, transactional, and marketing output — to record low price points, making in-house printing plants increasingly untenable as CFOs sniff out their true cost. Business process pros should turn to DPS providers as a part of their enterprise strategy to build shared corporate solutions for customer communications and reduce the costs of document-intensive processes.

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