Trends Report

Inquiry Spotlight: SaaS Pricing And Contracting, Q3 2011

Forrester Sees Spike In Inquiries On Pricing, SLAs, And Vendor Viability

September 13th, 2011
Liz Herbert, VP, Principal Analyst
Liz Herbert VP, Principal Analyst
With contributors:
Duncan Jones , Kelsey Stone

Summary

Software-as-a-service (SaaS) contracting has become more important to organizations; firms are now scrutinizing deals before signing. Why the extra attention? SaaS agreements matter more than ever because of greater quantities of mission-critical data and larger dollar amounts across a wider range of technology categories. The under-the-radar-screen business purchasing of the past has yielded to a model in which sourcing professionals are either consulted or involved.

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