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Henry Dewing

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business.

His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom.

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Compaq, Intel, and Nokia, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's communications industry practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.


Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Research Coverage:

Collaboration Platforms, Competitive Analysis, Decision Making, Economic Outlook, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets & Extranets, Enterprise Web 2.0, Knowledge Management, Mergers & Acquisitions, Video & Teleconferencing, Web Content Management

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8 results in Reports

  • Henry Dewing
  • Past 18 months

  • For Infrastructure & Operations Professionals

    Report:Continually Improve Business Meetings With Better Process And Technology

    If You're Not Planning Your Meetings, You're Planning To Fail

    Henry DewingMarch 06, 2013

    With 37% of information workers spending an hour or more in meetings every day, it's crucial to make that time productive. Organizing the meeting and using the right collaboration tools is a great...

    • Downloads: 125
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Use Context To Drive A Seamless UC&C Service Layer

    Vision: The Communications And Collaboration Infrastructure Playbook

    Onica King, Henry Dewing, Art SchoellerDecember 20, 2012

    Increasing consumerization of IT and advances in both cloud technologies and deployment models tremendously affect the enterprise not simply on how we communicate but where, when, and on what kind of...

    • Downloads: 170

  • For Infrastructure & Operations Professionals

    Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

    Market Landscape: The Communications And Collaboration Infrastructure Playbook

    Henry Dewing, TJ KeittNovember 06, 2012

    I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

    • Downloads: 426
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Build A Better Business Case For UC

    Business Impact: The Communications And Collaboration Infrastructure Playbook

    Henry Dewing, Art SchoellerJuly 25, 2012

    This report outlines Forrester's solution for IT infrastructure and operations (I&O) professionals who are building out communications and collaboration infrastructure. This report is designed to...

    • Downloads: 440
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Communicate And Train Sustainable Service Management Changes

    Change Management: The Service Management And Automation Playbook

    Henry DewingMay 16, 2012

    This report outlines the change management recommendations of Forrester's solution for infrastructure and operations (I&O) executives planning and delivering their organization's service management...

    • Downloads: 259

  • For Security & Risk Professionals

    Report:Identify, Engage, And Train Mobile Stakeholders

    Change Management: The Mobile Security And Operations Playbook

    Henry DewingMay 15, 2012

    This report outlines the change management recommendations of Forrester's solution for security and risk (S&R) and infrastructure and operations (I&O) executives working on mobile security and...

    • Downloads: 367

  • For Infrastructure & Operations Professionals

    Report:Cloud Strategies To Drive Telco Growth

    Telcos Should Provide Wholesale Infrastructure For Cloud Services

    Henry DewingFebruary 09, 2012

    Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

    • Downloads: 1006
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Social Enterprise Apps Redefine Collaboration

    Henry DewingNovember 30, 2011

    Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

    • Downloads: 1063
    • Comments: 2
 
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