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Henry Dewing

Principal Analyst serving Infrastructure & Operations PROFESSIONALS

As principal analyst at Forrester Research, Henry Dewing supports Infrastructure & Operations Professionals who plan, build, and run unified communications and collaboration (UC&C) workloads for enterprises. Henry also investigates the adoption of new technologies by information workers and the ways that I&O Professionals can accelerate and optimize technology adoption across their business.

His expertise spans the development and adoption of UC&C technologies, including the role of managed services, the telecom supplier landscape, and next-generation business models. Henry analyzes the demand and utilization of services such as Internet protocol telephony, unified communications, collaboration services, social software, and fixed-mobile convergence in the context of changes in overall industry structure and the ever-closing gap between IT and telecom.

Previous Work Experience

Prior to joining Forrester, Henry held senior management roles at Compaq, Intel, and Nokia, working to establish development and channel partnerships to deliver converged communications solutions. Before that, Henry worked in A.T. Kearney's communications industry practice, where he undertook projects to align strategy and operations at firms throughout the telecommunications market. Henry began his telecommunications career at Bell Atlantic, holding positions of increasing responsibility in operations, engineering, business planning, and corporate finance.


Education

Henry holds a B.S. in physics engineering and mathematics from Washington and Lee University and an M.B.A. from the University of Virginia.

Research Coverage:

Collaboration Platforms, Competitive Analysis, Decision Making, Economic Outlook, Enterprise Collaboration, Enterprise Portals & Search, Enterprise Portals, Intranets & Extranets, Enterprise Web 2.0, Knowledge Management, Mergers & Acquisitions, Video & Teleconferencing, Web Content Management

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18 results in Reports

  • Henry Dewing
  • Telecommunication Services

  • For Infrastructure & Operations Professionals

    Report:Cloud Strategies To Drive Telco Growth

    Telcos Should Provide Wholesale Infrastructure For Cloud Services

    Henry DewingFebruary 09, 2012

    Telcos can grow their revenue base beyond access and transport to offer a range of wholesale services that many cloud service providers (CSPs) may lack the ability or skills to build themselves....

    • Downloads: 1006
    • Comments: 1
    • Rating:

  • For Infrastructure & Operations Professionals

    Report:Microsoft Bets Big On Skype's P2P Network

    Microsoft Has The Opportunity To Launch Profitable Enterprise Services

    Henry DewingMay 13, 2011

    Vendor strategists across the technology industry have been consumed by the Microsoft acquisition of Skype since the announcement earlier this week. During this time, we've talked to strategists from...

    • Downloads: 183

  • For Infrastructure & Operations Professionals

    Report:Preparing For Uneven Corporate Adoption Of Video Communications

    Video-As-A-Service Will Accelerate Video Into The Business Mainstream

    Henry DewingMay 09, 2011

    Use of video for business communication is expanding at some companies and stagnant at others. The more that information workers use desktop (and handheld) video solutions, the more they expect video...

    • Downloads: 646

  • For Infrastructure & Operations Professionals

    Report:A Picture Is Worth 1,000 Words: Business Video Growth

    Improved Communications And Collaboration Drive Interest In Business Video

    Henry DewingOctober 26, 2009

    Forrester's recent Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 asking businesses about their video use found that all types of video solutions were of...

    • Downloads: 528

  • For Infrastructure & Operations Professionals

    Report:North American Unified Communications Adoption Trends: 2009

    Henry DewingAugust 07, 2009

    Using data from BDS' Enterprise And SMB Networks And Telecommunications Survey, North America And Europe, Q1 2009 survey, Forrester Research looks at unified communications (UC) trends in North...

    • For Infrastructure & Operations Professionals

      Report:The Managed Service Market Continues To Percolate

      Economic Worries Drive Consideration, While Business Value Drives Satisfaction

      Henry DewingJuly 14, 2009

      Managed services vendors promise mitigation of economic and technology risk to business customers, and some IT professionals are buying those services. The market for many new and traditional managed...

      • Downloads: 1157

    • For Infrastructure & Operations Professionals

      Report:CDN Road Map: New Solutions Storm The Market

      Bundled Services Expand The Business Value Of Content Delivery

      Henry DewingMay 22, 2009

      Content delivery network (CDN) leaders like Akamai Technologies, Limelight Networks, and CDNetworks face a perfect storm. Ever more demanding customers, a burgeoning Web, and new content delivery...

      • Downloads: 763

    • For Infrastructure & Operations Professionals

      Report:Predictions 2009: What's In Store For Unified Communications?

      Business Value And Delivery Models Key To Future Growth

      Henry DewingJanuary 20, 2009

      2008 saw most firms finally understand what unified communications (UC) means. Now, the conversation has shifted to the specific value UC provides firms — particularly in a tight economic...

      • Downloads: 748

    • For Infrastructure & Operations Professionals

      Report:Market Overview: The Broad Opportunities In Managed Services

      Facing Uncertainty And Change, The Managed Services Market Is Poised For Growth

      Henry DewingNovember 07, 2008

      All firms are interested in managed services to help manage and mitigate their risks associated with technology decisions — particularly in a down economic environment. Forrester sees some...

      • Downloads: 1635

    • For Infrastructure & Operations Professionals

      Report:Market Overview: Firms Will Get Wi-Fi/Cellular Calling

      But Adoption Will Take At Least Three Years

      Henry Dewing, Chris SilvaNovember 04, 2008

      A single mobile device that allows calling over a mobile and wireless local area network (WLAN) network promises IT executives a potential way to decrease mounting mobile voice costs as minutes of...

      • Downloads: 378

    • For Infrastructure & Operations Professionals

      Report:Enterprise Unified Communications Adoption Outlook

      Henry DewingOctober 08, 2008

      Enterprises report on their adoption of unified communications solutions, their ability to make the business case for UC, and which budget resource their US purchases come from.

      • Downloads: 1

    • For Infrastructure & Operations Professionals

      Report:SMB Unified Communications Adoption Outlook

      Henry DewingOctober 07, 2008

      SMBs report on their adoption of unified communications solutions, the value of UC for their company, which budget resource their US purchases come from, and how interested they are in buying a UC as...

      • Downloads: 3

    • For CIO Professionals

      Report:Inquiry Insights: Telecom Managed Services, Q2 2008

      TJ Keitt, Henry DewingAugust 12, 2008

      The telecom managed services market is full of activity, with 88% of North American and European firms reporting that they have purchased some type of managed telecom service. Despite the heat in the...

      • Downloads: 334

    • For Infrastructure & Operations Professionals

      Report:Firms Want Managed Unified Communications

      Solutions Must Mitigate Technology — And Business Risk

      Henry DewingJuly 11, 2008

      The number of unified communications (UC) evaluations and pilots is up more than 20% since last year. However, those pilots have not yet translated into full deployments. Why? Unclear value of ROI,...

      • Downloads: 843

    • For CIO Professionals

      Report:AT&T And Cisco Systems Announce An Intercompany Telepresence Service

      Claire Schooley, Henry DewingJune 03, 2008

      Cisco Systems recently forged ahead of the competition by making Cisco TelePresence, its lifelike, "you are there" videoconferencing technology, available through AT&T. Information and knowledge...

      • Downloads: 437

    • For Infrastructure & Operations Professionals

      Report:Communications-Enabled Business Processes

      Innovative Uses Of Communications To Improve Business Efficiency

      Henry DewingSeptember 18, 2007

      People are more successful when they are better connected to the processes and applications on which their businesses operate. Business leaders today are challenged to seamlessly connect increasingly...

      • Downloads: 517

    • For Infrastructure & Operations Professionals

      Report:Free VoIP For Business: What's Not To Like?

      VoIP Solution Vendors Need To Step Up To Meet Business Interest

      Henry DewingJuly 26, 2007

      Free voice-over-IP (VoIP) services are sneaking onto business networks the same way that instant messaging (IM) did five years ago: Employees are trying out the services at home and then bringing...

      • Downloads: 236

    • For Infrastructure & Operations Professionals

      Report:Videoconferencing Rises Again

      New Business Imperatives And Technology Create Promising Market Opportunities

      Henry Dewing, Claire SchooleyMarch 30, 2007

      Legacy videoconference systems of all types have failed to live up to their promise because of technical complexity and user interface issues. However, an increasingly distributed workplace, growing...

      • Downloads: 270
     
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