About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

James serves Infrastructure & Operations and CIO Professionals, providing insights and best-practice use of cloud computing (IaaS, public and private clouds, cloud storage services and related cloud technologies and services). As the content lead for Forrester's Cloud Computing Playbook, he further advises IT leadership on cloud economics, cloud outsourcing (strategic rightsourcing), IT cloud readiness and business and developer engagement on cloud.
James is the author of best-practice analysis on maturing your virtualization and cloud practices, building a cloud computing consumption strategy, and optimizing web infrastructures for blazing-fast performance.
James has more than 25 years' experience in the industry, having served as a reseller, vendor strategist, chief marketing officer, journalist, and analyst for companies including Autodesk, Azul Systems, Gartner, Rockwell International, and Sun Microsystems.
He is a frequent speaker at industry, corporate, educational, and Wall Street events and has guest lectured at leading business schools. James has been named a top cloud computing analyst each of the last four years by leading industry associations including Web Hosting Industry Review (2009) Apollo Research (2010-11) and fWired (2012). He is also the 2011 recipient of the Forrester Bill Bluestein Award, given to the analyst whose body of work continually inspires our clients and guides their decisions to be great.
Working out of Silicon Valley, James holds a master's degree from the Annenberg School of Communications at the University of Southern California and a bachelor's degree from the University of North Texas.
Not Yet, But This Disruptive Innovation Is Maturing Fast
Cloud computing is a new IT outsourcing model that doesn't yet meet the criteria of enterprise IT and isn't supported by most of the key corporate vendors. It's wildly popular with startups, exactly...
As Much Diversity Of Maturity Across Categories As Confusion Among Them
The No. 1 challenge in cloud computing today is determining what it really is. What categories of services exist within the definition and business model, and how ready are these options for...
It seems as if every CIO comes back from a conference cocktail party demanding IT "move to the cloud." While this can mean many things, including using software-as-a-service, managed hosting, or...
Five Solution Types To Choose From For Advancing Virtualization Maturity
Over the past year, client inquiry questions have evolved from "What is cloud?" to "What vendors should I consider?" This market overview examines the landscape of vendors providing solutions...

Rationalizing Data Center Infrastructure Investments For Greatest Efficiency
The majority of IT infrastructure and operations professionals today are rationalizing IT to some degree. This leads to IT consolidation projects for most large organizations, as the finite resources...
An Empowered Report: Sweeping Changes In The Business Landscape Will Topple The IT Status Quo
Over the next 10 years, three sets of forces will change the relationship of business, technology, and the IT organization. Technologies that are increasingly easy to acquire and use will empower...

Road Map: The Cloud Computing Playbook
Early in 2011, Forrester made a series of predictions about the future of cloud computing for that year. With 2012 now upon us, it's time to evaluate last year's predictions and introduce new...

Understanding The Difference Between Public, Hosted, And Internal Clouds
Cloud computing platforms are more than just shared, multitenant infrastructures on the public Internet. There are actually three infrastructure-as-a-service cloud deployment options available to...
Business Plan: The Cloud Computing Playbook
We all believe that cloud computing can save us money but aren't sure how to maximize these savings. Firms almost always consider cloud computing a cost advantage compared to the in-house, always-on...

Most IT shops are either down the path or plan to engage in IT infrastructure consolidation projects in the next year. How are they approaching it? Forrester surveyed 246 IT executives and managers...
IBM And Accenture Lead A Strong Field Of Worldwide Providers
In Forrester's 42-criteria evaluation of IT consolidation consultancies, we found that IBM Global Services (IGS) and Accenture led the pack due to their breadth of capabilities and superior ability...
A Multidisciplinary Approach Is Key
Customers have great expectations when they visit your Web site. They increasingly want a rich, interactive experience, and their tolerance for latency is approaching zero. If you cannot achieve...
But Finding A Good Place To Start Is A Challenge For Most Shops
At Forrester's IT Forum in Las Vegas in May 2009, we hosted an analyst panel about saving, making, and risking cash with cloud computing. The session sparked a lot of interest — and a lot of...
Know Where Your Cloud Is Before Deploying
Many leading infrastructure and operations professionals looking for more innovative ways to reduce costs and increase operational flexibility are choosing public IaaS cloud computing solutions....
Maturity, Acquisitions, And Enterprise Experience Drive Cloud Use Forward
With interest in and priority for investment in cloud rising, concern and challenges remain regarding what is (and isn't) a cloud computing service and which options are safe, mature choices. To help...

But You Can Be: Here's How
Cloud computing — a standardized, self-service, pay-per-use deployment model — provides companies with rapid access to powerful and more flexible IT capabilities and at price points...

Economic And Self-Service Gains Are Within Reach
While the excitement about cloud computing centers on Amazon Elastic Compute Cloud (EC2) and other public infrastructure-as-a-service products, many enterprise infrastructure and operations...
Operationalizing BTaaS And Determining What Infrastructure Services Not To Do Yourself
Leading IT shops are leveraging today's recessionary climate to transform their organizations and the portfolio of services they manage and maintain. A new business-technology-as-a-service model, put...
Accenture And HP Lead A Strong Field Of Worldwide Providers
In Forrester's 40-criteria evaluation of IT consolidation consultancies, we found that Accenture and HP led the pack due to their breadth of capabilities and superior ability in business...
HP And IBM Lead, With Dell And Sun Close Behind
In Forrester's 44-criteria evaluation of blade server system vendors, we found that HP and IBM lead the pack because of the maturity and breadth of their offerings. Dell is a Leader as well that...
Here's How To Move To The Next Stage
Why are most organizations not achieving more with infrastructure virtualization? They just aren't ready to. Through more than 200 enterprise interviews, correlated with survey data, Forrester has...
Business Impact: The Cloud Computing Playbook
When a market disruption as large as cloud computing comes along, it sends ripples throughout your organization, so it should come as no surprise that attitudes toward this technology vary widely...

Measure Often, Cache Smart, And Collaborate With App Dev On Performance Tuning
With most enterprises now conducting business on the Web, it has become more crucial than ever that the experience is rich and responsive. Often these two goals conflict. How do you ensure a robust,...
This document provides a simple methodology for calculating the cost impacts of a new technology investment, process change, or project. Rather than conduct a full TCO analysis that can be...
Examining Peers' Investments In Private Cloud Reveals Uneven Spend
Almost one-quarter of the infrastructure and operations (I&O) professionals polled in our Forrsights Hardware Survey, Q3 2010 said that building a private cloud is a high or critical priority for...