John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 27 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. As such, he covers such topics as the future of IT services and mobile apps and their impact on IT and vendors, the impact of cloud computing, the emergence of "platform" BPO offerings, and implications of SaaS on traditional services. John also has more than 12 years of insight into the development of a global delivery model for IT services and product development.

To define their mobile app, vendor management, offshore, and IT management and governance strategies, John has worked with leading-edge firms and governments in many countries and regions, including Argentina, Australia, Brazil, Canada, Finland, France, Germany, Hong Kong, India, Japan, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research, John has been to India over 25 times and has visited the major alternatives Argentina, Brazil, China, Czech Republic, Malaysia, Mexico, Philippines, Russia, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3 million white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, Comdex, the Milken Institute Global Conference, BusinessWeek CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. John also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.

Education

John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

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52 results in Reports

  • John C. McCarthy
  • For CIO Professionals

    Report:Mobile Is The New Face Of Engagement

    CIOs Must Plan Now For New Systems Of Engagement

    By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

    • Downloads: 3965
    • Comments: 3
    • Rating:
  • For CIO Professionals

    Report:The State Of Enterprise IT Services: 2008

    Business Data Services North America And Europe

    This document gives highlights of an extensive data set collected across North American and European enterprises via our Enterprise IT Services Survey, North America And Europe, Q2 2008. This survey...

    • Downloads: 2299
  • For Sourcing & Vendor Management Professionals

    Report:Building An Effective Vendor Management Office

    Firms are ramping up their vendor management capabilities, specifically in building a vendor management office (VMO). These efforts represent a key part of firms' strategy to bring more maturity and...

    • Downloads: 2672
  • For CIO Professionals

    Report:The State Of Enterprise IT Services: 2009

    Business Data Services North America And Europe

    As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession...

    • Downloads: 2179
  • For CIO Professionals

    Report:The Coming Upheaval In Tech Services

    Four Economic And Technology Factors Will Combine To Recast The Business

    The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics,...

    • Downloads: 2010
  • For Sourcing & Vendor Management Professionals

    Report:Topic Overview: Offshore Services

    The forces driving offshore IT services are undeniably compelling. Companies are under intense pressure to reduce — or at least contain — IT costs. Years of downsizing have resulted in a...

    • Downloads: 1831
  • For CIO Professionals

    Report:Mobile App Internet Recasts The Software And Services Landscape

    App Innovation On Phones Will Spread To Cars, Appliances And Entertainment

    The explosion of app innovation that started on the iPhone and then spread to Android devices and tablets will continue to drive tech industry innovation and have far-reaching pricing and...

    • Downloads: 2154
  • For CIO Professionals

    Report:Mobile Is The New Face Of Engagement: An Executive Summary

    This report summarizes the 28-page Forrester report "Mobile Is The New Face Of Engagement." By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. However,...

    • Downloads: 1706
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Justifying The Vendor Management Office

    Clear Hard-Dollar Savings And Soft-Dollar Benefits Make VMOs A Logical Play In A Difficult Economy

    As the economic outlook darkens and IT budgets shrink, firms face the challenge of quantifying the benefits of their new vendor management initiatives. Based on our research with early vendor...

    • Downloads: 1092
  • For Sourcing & Vendor Management Professionals

    Report:The State Of Development Of The IT Services Global Delivery Model

    The Next Level Will Focus Less On Labor And More On IP

    The adoption of and investment in a low-cost global delivery model (GDM) has accelerated over the past 36 months. We've arrived at the "hub and spoke" stage, where even the multinational corporations...

    • Downloads: 1033
  • For Infrastructure & Operations Professionals

    Report:Mobile Management Takes A 180-Degree Turn

    Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

    The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

    • Downloads: 1209
  • For Sourcing & Vendor Management Professionals

    Report:Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

    Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform"...

    • Downloads: 1138
  • For Sourcing & Vendor Management Professionals

    Report:Assessing Your Onshore/Offshore Staffing Ratios

    Shifting More Staff Offshore Drives More Savings Than 5% To 10% Rate Reductions

    With the economic collapse and the sudden downturn in IT budgets, we have seen a large spike in the number of inquiries from clients asking about the best mix of onshore versus offshore staff at...

    • Downloads: 1000
  • For CIO Professionals

    Report:Great Mobile Experiences Are Built On Systems Of Engagement

    Vision: The CIO's Mobile Engagement Playbook

    By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

    • Downloads: 952
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Judging The Maturity Of Your Vendor Management Efforts

    Forrester's 20-Question Test Helps Firms Refine Their Vendor Management Approach

    Two key vectors define the development sophistication of an organization's vendor management efforts. The first is the overall corporate support and governance acumen, and the second is the...

    • Downloads: 960
  • For Sourcing & Vendor Management Professionals

    Report:A Template For Marketing The Vendor Management Office

    The template provides a framework for a senior sourcing or vendor management professional to justify the creation/continuation of a vendor management office (VMO).

    • Downloads: 19
  • For CIO Professionals

    Report:Australia, China, And India Set The Pace In Asian IT Services

    Individual Country Dynamics Drive Growth And Industry Maturity

    Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile...

    • Downloads: 940
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Job Description For The Director Of The VMO

    The Success Of The VMO Hinges On Finding A Director Who Has A Unique Set Of Skills And Capabilities

    At the request of several clients, Forrester has put together a job description and hiring profile for the head of the vendor management office (VMO). This document defines the responsibilities of...

    • Downloads: 693
  • For Sourcing & Vendor Management Professionals

    Report:VMO Tools: Value-Add Or A Waste Of Time?

    The emerging set of software tools will improve the effectiveness of the VMO, if clients provide the appropriate management support and process changes.

    • Downloads: 9
  • For Sourcing & Vendor Management Professionals

    Report:The State Of Vendor Management: 2008

    Forrester's Survey Of 947 North American And European Enterprises Shows That VMOs Are Ascending

    Forrester's Enterprise IT Services Survey, North America And Europe, Q2 2008, shows that the investment and focus on vendor management activities continues to increase. This trend shows that firms...

    • Downloads: 655
  • For CIO Professionals

    Report:Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement

    Our Q4 2011 Business Decision-Makers Survey Shows CIOs Under Pressure

    During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),...

    • Downloads: 611
    • Rating:
  • For Application Development & Delivery Professionals

    Report:Mobile Needs A Four-Tier Engagement Platform

    Road Map: The Mobile App Development Playbook

    Mobile is pushing aging web architectures to the brink. The three-tier architecture built for a browser-led PC world can't flex, scale, or respond to the needs of a good mobile experience or the...

    • Downloads: 702
    • Rating:
  • For CIO Professionals

    Report:The Reinvention Of Product Development Services

    The Next Generation Of Service Offerings Spurs Market Growth

    A series of major business, technological, and supplier changes is driving a fundamental transformation in the market for product development services. As our research unveils, wholesale buyers will...

    • Downloads: 710
  • For CIO Professionals

    Report:New Dynamics Shape IT Services Spending

    Changes Will Accelerate Over The Next 24 Months

    The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

    • Downloads: 711
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Report From The Vendor Management Frontlines

    Four Innovative Practices From A Seasoned Supplier Manager

    As firms look to bolster their supplier oversight capabilities, they are looking for creative ways to get the most out of their primary vendor relationships given the immaturity of the space....

    • Downloads: 546