John C. McCarthy

Vice President, Principal Analyst serving CIOs

With 27 years of experience at Forrester, John is a key contributor to our work on predicting the business impact of technology. As such, he covers such topics as the future of IT services and mobile apps and their impact on IT and vendors, the impact of cloud computing, the emergence of "platform" BPO offerings, and implications of SaaS on traditional services. John also has more than 12 years of insight into the development of a global delivery model for IT services and product development.

To define their mobile app, vendor management, offshore, and IT management and governance strategies, John has worked with leading-edge firms and governments in many countries and regions, including Argentina, Australia, Brazil, Canada, Finland, France, Germany, Hong Kong, India, Japan, the Netherlands, New Zealand, Saudi Arabia, Singapore, South Africa, Spain, and the UK.

In his offshore and alternative geography research, John has been to India over 25 times and has visited the major alternatives Argentina, Brazil, China, Czech Republic, Malaysia, Mexico, Philippines, Russia, and Vietnam.

In a cover story, Time named John's report on offshore a "landmark study." In January 2004, The Economist stated, "The debate on offshore has been brewing since a study by Forrester and John McCarthy in 2002 claimed that 3.3 million white-collar American jobs (500,000 of them in IT) would shift offshore to countries such as India by 2015." In addition to writing the first report in the industry defining client/server computing, he has done groundbreaking research on the Internet, privacy, and the Net's impact on government.

He has delivered keynote addresses on the Internet and distributed computing at such premier industry events as Strategic Sourcing Interest Group, Nasscom, Comdex, the Milken Institute Global Conference, BusinessWeek CIO Conference, Interop, Politics Online Conference, and Unix Expo. He has also appeared on NBC Nightly News, MSNBC, The NewsHour with Jim Lehrer, NDTV, CNBC, CNN, CNNfn, and Bloomberg TV.

Previous Work Experience

Before joining Forrester, John was an industry marketing consultant with Wang Laboratories. John also served as a consultant to John Hancock's Office Automation staff, designing and implementing personal computers and distributed midrange systems.


John holds a Bachelor of Arts degree in European history and economics from Connecticut College.

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55 results in Reports

  • John C. McCarthy
  • For CIO Professionals

    Report:Closing The Experience Gaps

    Adopt A New Experience Architecture And Philosophy To Bridge Gaps In Performance, Convenience, Personalization, And Trust

    Improving customer experience is now the No. 1 priority of business executives. And as Forrester's revised Customer Experience Index makes clear, simply meeting needs is not enough to deliver...

    • For CMO Professionals

      Report:CMOs Must Embrace Software's Role In Delivering A Compelling Brand Experience

      Software Must Enrich Your Brand

      This report, originally written for CIOs, includes content relevant to chief marketing officers (CMOs). And here's why: A perfect storm of technology change — mobile, social, and digital...

      • Downloads: 116
    • For CIO Professionals

      Report:Next-Generation Services Offer A New Path To Digital Transformation

      Digital Transformation Needs Analytics-Empowered, Business-Driven Service Providers

      CIOs understand the urgency of ramping up their business technology (BT) capabilities — including systems of engagement — to help the business win, serve, and retain customers....

      • For CIO Professionals

        Report:Brief: The Home Depot's Age Of The Customer Transformation

        Senior Management's Digital Transformation Business Plan

        On Wednesday, March 19, 2014 at the International Strategy & Investment (ISI) Fourth Annual Retail Summit in Atlanta, Frank Blake, chairman and CEO of The Home Depot, talked about the firm's age of...

        • Downloads: 229
      • For CIO Professionals

        Report:Software Must Enrich Your Brand

        Software Is A Critical Strategic Asset, Not An Operational Nice-To-Have

        Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software fails...

        • Downloads: 317
      • For Application Development & Delivery Professionals

        Report:Mobile Needs A Four-Tier Engagement Platform

        Road Map: The Mobile App Development Playbook

        Mobile is pushing aging web architectures to the brink. The three-tier architecture built for a browser-led PC world can't flex, scale, or respond to the needs of a good mobile experience or the...

        • Downloads: 906
      • For CIO Professionals

        Report:Wanted: Mobile Engagement Providers

        Tools And Technology: The CIO's Mobile Engagement Playbook

        Building and delivering great mobile experiences will be the beating heart of your customer engagement strategy for the next 10 years. The challenge of making a simple, intuitive app that fronts a...

        • Downloads: 650
      • For Sourcing & Vendor Management Professionals

        Report:Non-Tech Companies Become The New Market For Software Product Development Services

        New Software-Is-The-Brand Companies Replace Traditional ISV Buyers

        Historically, one of the main segments of product development services (PDS) has been software product development for independent software vendors (ISVs). However, two parallel dynamics are...

        • Downloads: 223
      • For CIO Professionals

        Report:Tracking The Renegade Technology Buyer

        Understanding The What And Why Of Business Executives' Spending On Technology

        After nearly a decade in hibernation, the business buyer has re-emerged as a major spender and force in IT spending. To better understand the return of tech spending outside the formal IT budget and...

        • Downloads: 327
      • For CIO Professionals

        Report:New Dynamics Shape IT Services Spending

        Changes Will Accelerate Over The Next 24 Months

        The IT services industry is in the middle of a fundamental transformation of who it sells to, what services it sells, and how it delivers those services. Upstart vendors specializing in new...

        • Downloads: 767
      • For CIO Professionals

        Report:Great Mobile Experiences Are Built On Systems Of Engagement

        Vision: The CIO's Mobile Engagement Playbook

        By 2014, smartphones and tablets will put power in the pockets of a billion global consumers, including your employees and partners and customers. However, mobile is not simply another device for IT...

        • Downloads: 1015
      • For CIO Professionals

        Report:Smart Products Will Require A Hybrid CTO/CIO Skill Set

        The Burgeoning Set Of Connected Offerings Will Require New Skills

        The era of the standalone product is over. More and more offerings are becoming intelligent, connected, and thus able to provide more engaging experiences for customers in business or consumer...

        • Downloads: 409
      • For CIO Professionals

        Report:Mobile's Ascendance Will Accelerate IT Services Restructuring

        The IT Services Opportunity In Systems Of Engagement

        Mobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement and...

        • Downloads: 366
      • For CIO Professionals

        Report:Forrsights: Business Execs Increase Direct IT Spend To Support Systems Of Engagement

        Our Q4 2011 Business Decision-Makers Survey Shows CIOs Under Pressure

        During October and November of 2011, Forrester surveyed 3,534 business decision-makers in North American and European enterprises regarding their business priorities (and views of IT priorities),...

        • Downloads: 630
      • For CIO Professionals

        Report:The Shift To Product Development Services 2.0 Is On

        Vendors Need To Make Key Investments In Go-To-Market And Solution-Based Approaches To Emerge As Leaders

        The product development services market is currently undergoing a fundamental move to a more proactive, solution-based approach, which Forrester defines as product development services 2.0 (PDS 2.0)....

        • Downloads: 448
      • For CIO Professionals

        Report:Mobile Is The New Face Of Engagement: An Executive Summary

        This report summarizes the 28-page Forrester report "Mobile Is The New Face Of Engagement." By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. However,...

        • Downloads: 1745
      • For CIO Professionals

        Report:Mobile Is The New Face Of Engagement

        CIOs Must Plan Now For New Systems Of Engagement

        By 2016, smartphones and tablets will put power in the pockets of a billion global consumers. Mobile is not simply another device for IT to support with a shrunken website or a screen-scraped SAP...

        • Downloads: 4051
      • For CIO Professionals

        Report:Australia, China, And India Set The Pace In Asian IT Services

        Individual Country Dynamics Drive Growth And Industry Maturity

        Different factors will drive the growth of the IT services and outsourcing industries in Australia, China, and India. In Australia, as-a-service offerings, mobile application development, and mobile...

        • Downloads: 959
      • For Infrastructure & Operations Professionals

        Report:Mobile Management Takes A 180-Degree Turn

        Focus Quickly Shifts From Managing Mobile Devices To Managing Apps And Data

        The managed mobile environment services market is about to go through a fundamental change. Currently, traditional providers focus on managing the device and its security. Moving forward, Forrester...

        • Downloads: 1217
      • For CIO Professionals

        Report:The Reinvention Of Product Development Services

        The Next Generation Of Service Offerings Spurs Market Growth

        A series of major business, technological, and supplier changes is driving a fundamental transformation in the market for product development services. As our research unveils, wholesale buyers will...

        • Downloads: 731
      • For CIO Professionals

        Report:Mobile App Internet Recasts The Software And Services Landscape

        App Innovation On Phones Will Spread To Cars, Appliances And Entertainment

        The explosion of app innovation that started on the iPhone and then spread to Android devices and tablets will continue to drive tech industry innovation and have far-reaching pricing and...

        • Downloads: 2180
      • For CIO Professionals

        Report:The Coming Upheaval In Tech Services

        Four Economic And Technology Factors Will Combine To Recast The Business

        The tech services market is about to undergo a massive transformation that will call traditional provider business models into question. Four factors will combine to dramatically change the dynamics,...

        • Downloads: 2029
      • For Sourcing & Vendor Management Professionals

        Report:Platform BPO: Process Outsourcers Take A New Approach To Traditional BPO

        Outsourcers like Accenture, Genpact, Infosys, and Tata Consultancy Services (TCS) are making another run at the BPO market. This new line of attack is based on a standard software "platform"...

        • Downloads: 1161
      • For Sourcing & Vendor Management Professionals

        Report:How To Implement The 10 Steps To Multisourcing

        Only meticulous planning will reap the rewards from systematic multisourcing. Forrester's 10-step checklist guides executives through the critical phases of planning, executing, and governing a...

        • Downloads: 33
      • For CIO Professionals

        Report:The State Of Enterprise IT Services: 2009

        Business Data Services North America And Europe

        As the global economic downturn continues to put pressure on IT budgets, companies are taking a variety of measures to get more value for the money spent on IT services. But unlike the last recession...

        • Downloads: 2188