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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (3)
Charts & Figures (19)

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Enterprise Architecture (2)
CIO (1)

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Enterprise Architecture Strategy and Process
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For Enterprise Architecture Professionals
Report:Best Practices: EA Should Take An Active Role In Mergers And Acquisitions
Five Pragmatic Practices To Improve EA Value Throughout The M&A Process
Henry PeyretDecember 21, 2010
A new wave of mergers and acquisitions (M&As) is happening, and contrary to previous M&A periods in which IT was only tactically involved, organizations now draw IT into their plans for cost savings...
- Downloads: 748
For Enterprise Architecture Professionals
Report:Identify Essential Methods For Your Business Architecture Program
Processes: The Business Architecture Playbook
Derek MiersSeptember 07, 2012
Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...
- Downloads: 553
- Rating:
For CIO Professionals
Report:Build Your Mobile Engagement Strategy
Strategic Plan: The CIO's Mobile Engagement Playbook
Nigel FenwickDecember 18, 2012
Mobile technology is rapidly evolving as a means for organizations to deliver new customer experiences, enhance customer value, and improve employee productivity. When combined with social, cloud,...
- Downloads: 547
- Rating:
For Enterprise Architecture Professionals
Charts & Figures:The Best Practices To Improve EA Involvement In M&As Apply To Different M&A Phases
Henry PeyretDecember 21, 2010

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Role

Analyst

Topics

Industry

For Enterprise Architecture Professionals

Report:Best Practices: EA Should Take An Active Role In Mergers And Acquisitions

For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

For CIO Professionals

Report:Build Your Mobile Engagement Strategy

For Enterprise Architecture Professionals

Charts & Figures:The Best Practices To Improve EA Involvement In M&As Apply To Different M&A Phases

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