Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

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Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (2)
Charts & Figures (16)

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Past 12 months (1)
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Enterprise Architecture Strategy and Process
Bobby Cameron

For CIO Professionals
Report:Put Your Emerging-Technology Strategy Into A Business Context
Globalization, BT Sourcing Strategies, And Digital Business Networks Define The Strategy
Bobby CameronAugust 05, 2010
CIOs' interest in emerging technologies to drive innovative new business value is at a three-year peak — having been significantly throttled by the recession but coming back at a feverish...
- Downloads: 1426
For CIO Professionals
Report:Develop Capabilities And Services To Deliver The Technology Road Map
Build/Buy Capabilities: The BT Strategic Planning Playbook
Bobby CameronJuly 03, 2012
Forrester's BT Strategic Planning playbook helps CIOs build a BT technology road map — starting with business goals and identifying the business and technology strategies to achieve the goals....
- Downloads: 1126
For CIO Professionals
Charts & Figures:Use A Business Context To Focus IT's Emerging-Tech Strategy
Bobby CameronAugust 05, 2010

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

Refine your results

Date Range

Topics

For CIO Professionals

Report:Put Your Emerging-Technology Strategy Into A Business Context

For CIO Professionals

Report:Develop Capabilities And Services To Deliver The Technology Road Map

For CIO Professionals

Charts & Figures:Use A Business Context To Focus IT's Emerging-Tech Strategy

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