Forrester Research : Analyst

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Find Kate on:
Blog: Application Development & Delivery Blog

Kate serves Application Development & Delivery Professionals. She is a leading expert on customer service strategies. Her research focuses on helping organizations establish and validate customer service strategies, prioritize and focus customer service projects, facilitate customer service vendor selection, and plan for project success.

Previous Work Experience

Kate has extensive industry experience, with more than 10 years of leadership at customer service software companies, where she held senior product marketing and product management roles. She is also a published author on customer service trends and best practices.

Education

Kate earned a Bachelor of Science from the University of Toronto and a Master of Science from the University of Pennsylvania.

Research Coverage:

CRM Applications, Customer Experience Management, Customer Relationship Management (CRM), Customer Service & Support, IT Consulting, Packaged Applications, Social Computing, Web 2.0

Reports (2)
Charts & Figures (8)

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Enterprise Architecture
Healthcare & Life Sciences
Derek Miers

For Enterprise Architecture Professionals
Report:Identify Essential Methods For Your Business Architecture Program
Processes: The Business Architecture Playbook
Derek MiersSeptember 07, 2012
Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...
- Downloads: 553
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For Enterprise Architecture Professionals
Report:Focus On Customers And Business Architecture For Greater Business Process Maturity
Results From The Forrester/IQPC Survey Of Business Process Pros
Derek Miers, Alexander Peters, Ph.D.August 30, 2011
Over the past decade, business process transformation and continuous improvement initiatives have gained strategic traction. Despite C-suite attention, most organizations still fall relatively low on...
- Downloads: 752
For Enterprise Architecture Professionals
Charts & Figures:The Core Perspectives Of Business Architecture
Derek MiersOctober 15, 2012

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Kate Leggett

Principal Analyst serving Application Development & Delivery PROFESSIONALS

Research Coverage:

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For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

For Enterprise Architecture Professionals

Report:Focus On Customers And Business Architecture For Greater Business Process Maturity

For Enterprise Architecture Professionals

Charts & Figures:The Core Perspectives Of Business Architecture

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